Never Guess Again: Automate Data Retrieval with Custom APIs for Precision Decision-Making

If you run a cross-border business, you’ve probably wished your AI Agent could do more than just chat. Imagine if it could check order statuses, pull real-time inventory, or even trigger workflows directly inside your systems.

That’s exactly what SaleSmartly’s new integration with HelpKnow.ai delivers. This AI Agent helps businesses handle high order volumes and time zone differences with ease, instantly retrieving customer orders, enabling faster responses, and even supporting smarter decision-making.

In this article, we’ll look at the common challenges cross-border sellers face, show how AI Agents can solve them, and explain what’s possible once APIs are connected.

Why Connect AI Agents to Internal Systems?

The goal is simple: give your AI access to real business data. With just a few configurations, your AI Agent can:

✅Query order details directly: Instantly pull order details across platforms

✅ Access business data in real-time: Access sales reports, customer profiles, and inventory in real time

✅ Trigger specific actions: Trigger actions such as creating tickets, updating statuses, and sending notifications

✅Integrate seamlessly with existing systems: Integrate seamlessly with ERP, CRM, WMS, and other systems

❓ Key Challenges

Pain Point 1: Scattered data leads to fragmented decisions

Business data is often split across marketplaces, ERP, WMS, CRM, and ad platforms. Teams spend days consolidating reports manually, leaving leaders to make decisions on incomplete and outdated information.

Pain Point 2: Manual order lookups waste time, especially across time zones

Customer service agents must jump between systems, CRM, OMS, WMS, and TMS, copying and pasting details. Each lookup takes minutes, and overseas customers often wait overnight for responses, causing lost orders.

Pain Point 3: Repeated identity checks frustrate customers

Customers are asked to repeat order numbers, phone numbers, or emails to confirm identity. Long IDs or forgotten details slow down communication and damage the customer experience.

Pain Point 4: Switching between unsynced systems causes mistakes

Agents often deal with outdated or inconsistent data. For example, OMS shows “shipped” but TMS hasn’t updated yet, or WMS shows “out of stock” while a rep promises next-day delivery.

Pain Point 5: Order surges overwhelm support teams

During peak seasons like Black Friday, order volumes can triple. Manual lookups slow responses, increase error rates, and leave customers waiting.

Pain Point 6: Poor visibility in cross-border logistics

Shipments cross multiple checkpoints. Delays in customs or failed deliveries may go unnoticed for days, driving up costs and customer complaints.

📌 Solution: HelpKnow.ai with SaleSmartly API Integration

SaleSmartly’s integration with HelpKnow.ai offers a highly integrated, strongly automated, and low-barrier solution. By connecting directly to your APIs, AI Agents become powerful assistants, handling order queries, analyzing data, and enhancing customer service.

🤖 How It Works

Through secure APIs, AI Agents can query authorized systems such as order management, logistics, and warehouses. Once connected, they can pull: Order lists and statuses, Product details (SKU, quantity, price), Real-time logistics tracking (courier, tracking number, checkpoints), Payment details, Refund and return progress. This data powers faster decisions and makes customer service more accurate.

Set up in SaleSmartly. Go to Robots > AI Knowledge Base > HelpKnow.ai.

AI Knowledge Base

Under Plugins, choose Custom Plugin or Platform Plugin.

Custom Plugin

In [Custom Plugin], businesses can develop and integrate APIs according to their needs. Clicking [Save] grants SaleSmartly the necessary permissions, allowing the AI Agent to easily query cross-platform orders, read the corporate knowledge base, and more, thereby improving work efficiency.

Integrate APIs

For no-code users: connect platforms like BigCommerce directly under Platform Plugins to sync orders automatically.

Platform Plugins

🧩 Use Cases

Scenario 1: 24/7 Self-service Order Tracking for Zero Time-Zone Barriers

Customer: A US customer asks, “Did my headphones ship yet?” (11 am US, 11 pm CN)

Traditional: No agents online, customer waits 12+ hours, may cancel.

AI Agent: [Customer asks] if item shipped > [AI automatically identifies user] > [Pulls order details] > [Generates response] with shipment status, carrier, tracking number, and latest logistics status.

Scenario 2: Handling Seasonal Order Surges, Boosting Order Query Efficiency 12x

Black Friday: On Black Friday, hundreds of queries arrive at once. Agents are overwhelmed, slower replies, more errors.

AI Agent: Handles routine queries automatically (shipping, tracking) and routes complex cases (address changes, refunds) to agents with full order details attached.

Scenario 3: Real-time Logistics Monitoring

Customer: An anxious global customer asks, “Why hasn’t my package arrived?”

Traditional: Agents see the message, log into System A > find order module > input order number > check details > switch to System B > repeat process...

AI Agent: Instantly replies, “Your package is delayed in customs, estimated delay is 3 days. Thanks for your patience.”

Scenario 4: Smarter Decision-making

Traditional: Managers export reports from Amazon, Shopify, and other platforms, unify formats, and convert currencies, wasting half a day.

AI Agent: One query: “Compare Q1 net profits for air vs. sea shipping to Germany.” AI pulls the data, does the calculation, and delivers results instantly.

Conclusion

For e-commerce businesses, an AI Agent enables immediate responses. This table shows why choose SaleSmartly's API integration solution:

Feature	Traditional Integration	SaleSmartly API Integration
Setup Complexity	Requires developers	Developer option or simple configuration
Security	Basic validation	Multi-layer encryption + permission control
Stability	Standard reliability	99.9% uptime guarantee

🚀 Try custom API integration today and let your AI Agent truly understand your business!

FAQ

What order details can AI Agents retrieve?

AI Agents can pull and display order status (paid, shipped, in transit), product details (SKU, quantity, price), logistics info (courier, tracking number, checkpoints), payment records, and after-sales updates (refunds, returns, replacements).

Can non-technical teams set up APIs quickly?

Yes. With Platform Plugins like BigCommerce, no coding is needed. For advanced needs, Custom Plugins are available. The setup is visual, so support or operations teams can manage it with minimal training.

Can AI Agents detect logistics issues in real time?

Yes. Once connected, AI monitors logistics status. If customs delays or failed deliveries occur, it can trigger alerts (e.g., notify support to contact the customer) or take preset actions (e.g., send reassurance emails).