SaleSmartly 2025: The Year We Built for You

In 2025, we focused on what truly matters: solving real problems. 

Instead of following hype, we listened.

Every product update was a direct response to our customers' needs. 

Our north star remains the same: The Customer. Always.

Our Guiding Philosophy: Listen, Then Build.

Our customers told us what keeps them up at night:
● Conversations are happening everywhere, but nothing is connected.
● Teams are stretched thin, and manual work eats into efficiency.
● AI promises a lot, but few tools deliver practical, day-to-day value.
● When the platform goes down, everything stops.
These are fundamental business challenges, not simple requests for features. 

In 2025, we committed to building the reliable, integrated system needed to solve them.

How We Evolved in 2025

We focused on strengthening our platform across five core areas to make your work simpler and more effective.

1. Platforms That Actually Work for You

We moved beyond simple integrations to build powerful, actionable connections.
● New Additions: We brought Zalo, TikTok, YouTube, and WeCom into the fold.
● Deepened Capabilities: Enhanced automation for Zalo and TikTok Business, better team collaboration via WeCom, and internal alerts through Slack.
● Unified Inbox: Comments, DMs, and group chats now live in one place. Proactively message customers on Telegram, Zalo, or TikTok directly from SaleSmartly.
Now, every platform is a true customer touchpoint you can manage and automate.

2. A Leaner, Smarter Agent Workspace

We streamlined the support interface to help your team work faster and focus on people, not processes.
● Workflow Efficiency: Send rich media across platforms, manage group chats with ease, and enjoy an interface designed for how agents really work.
● Powerful Management: Export full chat histories instantly, filter your inbox with precision, and organize views by priority.
● AI-Assisted Speed: Get intelligent reply suggestions to customize and send in seconds, plus text-to-speech for greater flexibility.
The result? Less busywork, more meaningful conversations.

3. Automation & AI You Can Actually Use

We made AI a practical part of your workflow, not just a buzzword.
● Smarter Workflows: Run multiple automations in parallel and trigger actions based on data from other apps.
● Your AI, Your Choice: Connect the AI tools you trust, like HelpKnow, OpenAI Assistants, Coze, GPTBots, or Dify, custom bots, and let them work with your knowledge base and automations.
● Effortless Campaigns: Send automated, rich-media messages and execute consistent cross-channel sequences without duplicate setup.
AI in SaleSmartly is now a seamless decision-maker within your operations.

4. Marketing Built on a Single Customer View

We built the foundation for targeted, coordinated outreach.
● One True Profile: Our ONE ID system merges customer interactions from every platform into a single, accurate profile.
● Clean Data, Clean Campaigns: Automatically merge duplicate contacts for precise targeting and accurate analytics.
● Flexible Outreach: Schedule recurring message campaigns to nurture leads over time.
Move from broad broadcasts to personalized, profile-based engagement.

5. The Reliable Foundation You Deserve

We made significant investments in the stability and security you rely on.
● Performance at Scale: Enhanced infrastructure ensures smooth operation during traffic spikes.
● Built for Resilience: A robust, multi-cloud architecture maintains uptime.
Your business needs a platform that just works, and we have made that our priority.

A Cleaner, More Intuitive Experience

We’ve begun rolling out a refreshed, modern interface across key parts of the platform.

It’s designed for clarity and ease, reflecting the powerful system underneath.

Thank You for Your Partnership

This year’s progress is a direct result of your feedback.

You shared your challenges, and we built the solutions.

We are truly building this together.

Sign Up Free

Looking Ahead to 2026

Our commitment is to listen even closer. We’re engaging in deeper conversations with businesses worldwide to turn your real-world challenges into our development focus.

In 2026, SaleSmartly will continue to deliver practical AI, reliable automation, and unwavering system stability. This allows you to focus entirely on your customers.

Putting you first isn’t a campaign. It’s our core.