SaleSmartly Takes Center Stage at 2025 Apsara Conference: Exploring "AI & Cloud Communication" with Alibaba Cloud

Author: SaleSmartly Global

Label：Intelligent Customer Service ,AI Customer Support Tools

At the 2025 Alibaba Cloud Summit themed “Integrated Intelligence · Silicon-Carbon Synergy”, SaleSmartly was invited to the sub-forum “Large Models x Cloud Communication” and shared its insights on “SaleSmartly × Alibaba Cloud: Empowering Global Customer Operations.” The session drew significant attention from industry experts, highlighting the growing potential of combining AI models with cloud communication in global customer engagement.

👉 Watch SaleSmartly’s Presentation at the 2025 Alibaba Cloud Summit (Starts at 53:00)

A Full-Cycle Customer Engagement Platform Built for Global Expansion

Since its launch in 2021, SaleSmartly has been dedicated to helping global businesses manage customer conversations seamlessly across all major communication channels. The platform integrates Live Chat, WhatsApp, Facebook Messenger, TikTok, Instagram, Telegram, LINE, Email, VKontakte, and WeChat, offering unified inbox management, multi-account control, 130+ real-time language translations, AI-powered chatbots, and team collaboration tools.

With these features, SaleSmartly helps global brands turn inquiries into repeat customers, enabling end-to-end customer engagement, retention, and lifecycle reactivation.

Today, SaleSmartly serves over 10,000 enterprises worldwide, spanning various industries, including retail, education, logistics, healthcare, and cross-border e-commerce. In partnership with Alibaba Cloud, the two companies are co-developing a global ecosystem covering message storage, WhatsApp API infrastructure, and cloud server resources

Four Core Functional Scenarios of SaleSmartly

1. Intelligent Customer Service System

✨Key Features: Multi-channel management · 130+ language auto-translation · AI chatbot replies · Team collaboration

✨Use Case: A marketing agency managing over 100 social media accounts across regions often missed or delayed replies due to fragmented logins and received spam from competitors.

✨Solution:

①Centralized all accounts in SaleSmartly for unified management with unread/time-out alerts.

②Used AI chatbots to automate responses and boost reply efficiency.

③Enabled smart comment management to filter out malicious comments and guide users to private chats for positive reviews, enhancing brand reputation.

2. Precision Customer Management (SCRM)

✨Key Features: Customer tagging · Smart routing with QR codes

Businesses can segment and label customers by source, and redirect them through smart routing QR codes to the most suitable communication channel. This supports personalized, data-driven operations that help enterprises retain and convert customers more effectively.

3. User Engagement Tools

✨Key Features: Auto lead distribution · Bulk messaging

✨Use Case: An overseas education brand used personal WhatsApp accounts for marketing but faced account suspension risks.

✨Solution:

①Registered official WhatsApp API accounts through Alibaba Cloud ChatApp and linked them to SaleSmartly to avoid compliance risks.

②Enabled automatic inquiry assignment and supervisor tracking to optimize sales efficiency.

③Used SaleSmartly’s customer tagging and segmentation tools to create targeted broadcast campaigns—improving conversion rates and repeat sales.

4. Advertising Assistant

✨Key Features: Capture and manage WhatsApp/Facebook ad leads instantly in one place

By combining SaleSmartly’s real-time translation, broadcasting, customer management, and lead routing, companies can manage ad inquiries more efficiently. In practice, SaleSmartly has helped brands increase ad reply rates by an average of 80%, maximizing the ROI of ad campaigns.

Upcoming Feature Preview

Facebook Marketing Messages — Coming Soon
Enterprises will soon be able to send proactive marketing messages to non-followers via SaleSmartly, further expanding their customer outreach capabilities.
👉 This feature is expected to launch by the end of 2025.

SaleSmartly Comprehensive Service & Support

Beyond technology, SaleSmartly is committed to providing professional and responsive support:

1-on-1 pre-sales consultation and customized solutions
7×14 live customer service for global users
Detailed help center with documentation & video tutorials
Open API and continuous feature updates for long-term scalability

Trusted by Global Businesses Across Industries

SaleSmartly has become the go-to choice for companies across various industries, including education, automotive, retail, healthcare, logistics, travel, and manufacturing.
For enterprises expanding globally, especially those struggling with multi-account management and customer operation systems. SaleSmartly is your all-in-one solution for efficiency, compliance, and growth.

Conclusion

As AI and cloud technologies continue to evolve, SaleSmartly will keep partnering with Alibaba Cloud and other ecosystem players to explore new frontiers in AI-driven, full-cycle customer communication.

Moving forward, we’ll continue to empower global enterprises with smarter, compliant, and more efficient customer engagement tools, helping Chinese brands thrive worldwide.