Break the language barrier! Five must-have real-time translation tools for cross-border e-commerce

As the global market expands, language barriers become a significant challenge in customer service, especially for businesses aiming to go international. How to communicate effectively with foreign customers is key. Traditional translation services are often time-consuming and costly, failing to meet the immediate needs of customer service. Against this backdrop, the real-time translation feature of the SaleSmartly platform emerges, helping businesses overcome language barriers and enhance the service experience for global customers.

Overview of the SaleSmartly Platform

SaleSmartly is an all-channel customer communication system designed for cross-border businesses, aggregating Livechat, WhatsApp, Facebook Messenger, Instagram, Telegram, Line, Email, and Wechat. By integrating email, social media, and live chat, businesses can manage all customer interactions on a unified platform, greatly improving customer service efficiency and satisfaction for a more effective communication experience. Moreover, SaleSmartly's core feature—real-time translation—helps businesses communicate seamlessly with customers in different languages. This feature targets companies needing efficient management and multilingual customer service, from small startups to large multinational corporations.

Advantages of Real-Time Translation

• Breaks down language barriers, expanding market coverage.
• Boosts customer service efficiency and response speed.
• Enhances accuracy and understanding in communication with customers.

Translation Software Supported by SaleSmartly

Google Translate：

Pricing:

Charged by usage volume

Supported languages: Translates 133 languages

DeepL Translate:

Pricing: The basic version includes 500,000 free characters per month, with a subscription to DeepL API Pro for $5.49 per month if exceeded. The Pro plan has no free characters and charges $25 per million characters.

Supported languages: Supports 30+ languages

Baidu Translate:

Pricing: The first 500,000 characters per month are free, with a cost of 49 CNY per million characters thereafter.

Supported languages: Supports 28 languages

Alibaba Translate:

Pricing: The main account gets 1 million free characters per month (shared with sub-accounts), with a charge of 50 CNY per million characters after the free quota.

Supported languages: Supports 214 languages

Youdao Translate:

Pricing: Common language translations are charged at 48 CNY per million characters, while translations between common and rare languages or between rare languages are charged at 100 CNY per million characters. (A 50 CNY credit is provided after real-name verification.)

Supported languages: Supports 120 languages

Tencent Translate:

Pricing: The first 5 million characters per month are free, with a cost of 58 CNY per million characters thereafter.

Supported languages: Supports 17 languages

Volcengine Translate:

Pricing: The first 2 million characters per month are free, with a cost of 49 CNY per million characters thereafter.

Supported languages: Supports 100+ languages

AWS Amazon Translate:

Pricing: The first 2 million characters per month are free, with a cost of $15 per million characters thereafter.

Supported languages: Supports 75 languages

Conclusion

In the global business landscape, real-time translation has become an indispensable tool for international enterprises. SaleSmartly, an international chat software with embedded real-time translation, not only helps businesses overcome language obstacles but also improves the overall efficiency and quality of global customer service. With the proliferation of multilingual customer service software, the future of business communication is set to become more boundless and efficient.