The WhatsApp API is a specialized app interface set up for medium to large enterprises. Unlike personal and business accounts on WhatsApp, which can be directly downloaded from the App Store or Google Play, the API account requires official integration to connect to the API.
While the process of applying for a WhatsApp API account may be more complex, this step is quite essential for businesses. The official WhatsApp API account provides more stable services during corporate marketing activities. The identifier for a WhatsApp API account is a green checkmark (✓) next to the account name. This "green checkmark" signifies an officially verified business account, significantly enhancing the account's credibility. When marketing, this verification helps businesses gain customer trust. However, this does not mean that WhatsApp API accounts can conduct business activities without restrictions. So, let's talk about what actions might lead to a WhatsApp API account being banned and how a business can go about getting it unbanned.
The reasons for WhatsApp API account bans：
Excessive Promotional Messages
Sending too many or overly obvious promotional messages can easily lead to an official ban by WhatsApp, as excessive promotion can negatively affect the experience and satisfaction of other users.
Sending Spam to Many Strangers
When an account initiates conversations with too many non-contacts (i.e., strangers) or sends spam, it violates WhatsApp's community guidelines and is likely to be shut down by WhatsApp officials.
Using Unofficial API Accounts
Acquiring or activating an API account through unofficial or third-party channels without Meta's review and certification can also easily result in an account ban.
Engaging in WhatsApp-Restricted Industries
Involvement in certain prohibited or restricted industries or domains can lead to bans. Specific examples include:
- Firearms
- Alcohol and Tobacco
- Drugs, whether prescription, recreational, or otherwise
- Healthcare products
- Endangered species (wildlife and flora)
- Live non-endangered animals, excluding livestock
- Hazardous goods and materials
- Real, virtual, or counterfeit currency, including ICOs and binary options
- Body parts or bodily fluids
- Business models, goods, items, or services that we determine may be or are fraudulent, misleading, offensive, or deceptive, or may be exploitative, inappropriate, or exert undue pressure on targeted demographics
- Real-money gambling
- Adult products and services
- Dating services
- Multi-level marketing
- Payday loans, paycheck advances, P2P lending, debt collection, and bail bonds
How to unseal WhatsApp API account
1.open Facebook bussines account background，After logging in to your account information, find the View my accounts button in the lower right corner.
2.Find out the Business accounts and click it，that's your WhatsApp API account。
3.Find out the account information at the bottom，banned account will illustrate "Account disabled"，we click the account again.
4.Find the "Request review" and click it.
5.Finally, we enter the appeal page. We can appeal based on the different reasons why each WhatsApp API account was banned. The next step is to submit and wait for the appeal result.
WhatsApp API number appeal template (for reference only)
1.Dear WhatsApp Team,
I'm [your name] and I've had my account banned while using WhatsApp. I am very sorry to receive this news because I rely a lot on WhatsApp for communication and work.
I would like to request that my ban be lifted because I have not done anything against WhatsApp rules. I believe this is a misunderstanding, so I ask you to help me recover my account.
I provide the following information to help you understand:
● My account is [your account name], which I have been using for a long time and have not violated any WhatsApp rules.
● My mobile number is [your mobile number] and I don't have any violations when I use WhatsApp.
● I didn't send spam, false information, or anything else that violated the rules on WhatsApp.
● I have a lot of respect for the rules and terms of WhatsApp and I promise that I will continue to abide by them.
Please process my appeal as soon as possible, I desperately need my account reinstated. Thank you for your time and attention.
Best regards,
[Your Name]
2.Hello!
My Whatsapp account was suddenly disabled without any prompts.This is a commonly used communication tool for our work It is very important to us. Please restore it. If improper operation violates the rules, please tell me directly, and I will strictly abide by it in the future .
thank you very much!
I wish you success in your work！
Summarize
Currently, it is quite troublesome to operate a WhatsApp account in China. Whether it is a personal account, business account or API account, it is easy to be blocked. Therefore, it is best to find information in Hong Kong, China to register at the beginning, which can effectively reduce the risk of being banned. If you are really banned later, there is no need to be afraid. As long as there is no violation of the regulations, the official will handle it after sending the appeal email.
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