Privacy Policy

Last Updated: June 27, 2025

This Privacy Policy applies to you, the user of our mobile application, and to the owner and operator of the SaleSmartly App, SaaSBase PTE. LTD (collectively referred to as “we”, “us” or “SaaSBase”). This policy explains how we collect, use, share, transfer, and disclose your personal data, as well as your rights relating to your personal data. We take the protection of your personal data seriously. This Privacy Policy applies to all data collected or provided by you when using our mobile application. It should be read in conjunction with our Terms of Use which are available on our application and official website. Please read this Privacy Policy carefully.

Before using our products and services, you must read and understand this policy thoroughly, with special attention to the provisions highlighted in bold or bold underline.

By agreeing to this Privacy Policy, you acknowledge and accept the necessary personal information required for the operation of the SaaSBase mobile application, and associated services and functionalities, and grant your consent for data collection and use. If you do not agree to all terms of this policy, please do not download, open, install, or use the SaaSBase application, or related services. Your act of clicking “Agree”, downloading, installing, using, or logging in will be deemed as your acceptance of this policy.

If you have any questions, comments, or suggestions, please contact us at:

Contact Address:3 PHILLIP STREET, #10-04, ROYAL GROUP BUILDING, SINGAPORE 048693
Email: support@salesmartly.com
            

1.Definitions and Interpretation

In this Privacy Policy, the following terms are defined as follows: Data / Personal Information

Refers to all personal data submitted or collected by SaaSBase when logging into your registered SaleSmartly account through the application. This includes definitions such as “personal information” or “personal data” under applicable data protection laws.

Small text files that are stored on your device when you access certain parts of the application and/or use specific features. Details on the Cookies used are provided at the end of this Privacy Policy.

Refers to all applicable laws relating to the processing of personal data, including but not limited to Personal Information Protection Law of the People’s Republic of China, Directive 96/46/EC (Data Protection Directive), the California Online Privacy Protection Act, the General Data Protection Regulation (GDPR), or any national implementing laws, regulations, and secondary legislation, as long as the GDPR is effective in the UK.

General Data Protection Regulation (EU) 2016/679.

The Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended by the 2011 Regulations.

Any third party that accesses the application and is not either (i) employed by SaaSBase and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to SaaSBase and accessing the application in connection with the provision of such services.

The SaleSmartly App currently being used by you, as well as any sub-domains of this site unless expressly excluded by their own terms and conditions.

a. Words in the singular include the plural and vice versa;
b. References to sub-clauses, clauses, schedules or appendices are to those of this Privacy Policy;
c. A reference to a person includes firms, companies, government entities, trusts, and partnerships;
d. “Including” is understood to mean “including without limitation”;
e. References to any statutory provision include any modification or amendment of it;
f. Headings and subheadings are for convenience only and shall not affect the interpretation of this Privacy Policy.
            

2. How We Collect and Use Your Personal Information

We collect and use your personal information solely for the purposes described in this Policy:

When you log in to your registered SaleSmartly account through our mobile application, you are required to provide your registered mobile phone number, email address, or account name along with your login password. This information is used to verify your identity.

To ensure service stability, continuously improve user experience, and support the functioning of our mobile application, we may collect information about your device and operating system. This includes your IP address, operating system version, timestamp, unique device identifiers (e.g., IMEI, MAC address), device model, language and region, time zone, network status, etc.

For Android App:
To improve the application and provide statistical reporting, we may collect data such as app launch times and crash logs during runtime, including the device's unique identifier.
For IOS App:
To continuously optimize the app and generate statistical reports, the following data may be collected during runtime:
·App launch time, used for optimizing startup speed (does not include personal data)
·Crash logs, used for product improvements
            

To provide you with a smarter and smoother experience, our application may request access to certain system permissions. These permissions can be managed in your device settings. Disabling a permission will only affect the corresponding feature and will not impact core functionality of the app.

Granting a permission constitutes your authorization for us to collect the necessary information to provide related services. Revoking a permission will terminate the data collection and service related to that feature. Data collected prior to revocation will continue to be governed by this Privacy Policy.

You can control the following permissions:

• ·Microphone

  Purpose: Audio recording

  Use: Enables sending voice messages to clients with your consent

• ·File Storage

  Purpose: Read and write files on your device

  Use: Enables file sharing with clients from your phone

• ·Photos and Videos

  Purpose: Access your photos and videos

  Use: Enables capturing media to send to clients

• ·Camera

  Purpose: Take photos or record videos

  Use: Enables capturing media to send to clients

• ·Clipboard

  Purpose: Read copied content

  Use: Allows efficient message sending using copied content

When you use our mobile application , certain third parties may utilize automatic data collection technologies to gather information about you or your device. The third-party SDKs integrated into our app include the following:

Personal files stored on the device, device information (including IMEI, ANDROID_ID, DEVICE_ID, IMSI), and network information.
Permissions Requested:
android.permission.INTERNET
android.permission.ACCESS_NETWORK_STATE
android.permission.WRITE_EXTERNAL_STORAGE
android.permission.READ_EXTERNAL_STORAG
android.permission.READ_PHONE_STATE

When you use our APP, certain third parties may use automated information collection technologies to gather information about you or your device.

We do not collect or process any sensitive personal information.

3.Links to Third-Party Services

For your convenience, our services may contain links to other websites, services, or applications. Please note that we are not responsible for the privacy practices or content of any third parties. Your use of such third-party websites and services is at your own risk. This Privacy Policy applies only to personal data collected by us and does not extend to third-party platforms.

4.Children’s Privacy

The SaleSmartly App is intended for use by adults. If you are a minor as defined by applicable laws in your jurisdiction, you must use this application and its services only under the supervision and with the consent of a parent or legal guardian. We recommend that minors and their guardians carefully read this Privacy Policy before proceeding.

We are committed to protecting the personal data of minors in accordance with applicable laws and regulations. Except where otherwise required by law, we will only collect, use, store, share, transfer, or disclose a minor’s personal information with verified parental consent or when it is necessary to protect the minor’s safety and well-being.If we discover that we have collected personal data from a child without verifiable parental consent, we will take steps to delete that information as soon as reasonably possible.

If you are a parent or guardian and have questions about your child’s personal data, you may contact us using the contact details provided in this Privacy Policy.
            

5.How We Share, Transfer, Entrust, Disclose, or Transfer Your Personal Information

We will not share or transfer your personal information except for the third-party SDKs mentioned in Section 2 “2. How we collect and use your personal information”.

We may engage trusted third-party service providers to process personal data on our behalf. These include:

①Data storage
②Responding to data computation and storage requests
③Ensuring correct and appropriate system and process operations
                                

① Functional development and iteration of the APP;
② Responding to technical service requests from users;
③ System enhancement of Salesmartly products and infrastructure.

We will only publicly disclose your personal data under the following circumstances:

A. With your explicit consent or based on your voluntary choices, we may disclose your personal information publicly.
B. If we determine that you have violated laws or regulations, or have seriously breached the relevant agreements and rules of SaaSBase, or if it is necessary to protect the personal and property safety of SaaSBase users or the public, we may disclose your personal information, including details of the violation and any actions we have taken in response.
C. We may be legally required to disclose your personal identity information if such disclosure is:(a) required by subpoena, law, or other legal process;(b) necessary to assist law enforcement or other governmental agencies;(c) necessary to investigate, prevent, or enforce violations of our legal terms;(d) necessary to protect us against legal claims or liabilities, including those from you and/or other users; and/or(e) necessary to protect the legal rights, property, or personal safety of SaaSBase, our users, employees, or affiliates.

For Users in the European Economic Area (EEA):
The data we collect from you may be stored, processed, and transferred outside the EEA.This may occur, for example, if our servers are located in a country or region outside the EEA, or if one of our service providers is based outside the EEA.
We will only transfer your data outside the EEA in accordance with applicable data protection laws and where adequate safeguards are in place. Such safeguards may include data transfer agreements incorporating the current Standard Contractual Clauses approved by the European Commission, or adherence to the EU-U.S. Data Privacy Framework (for organizations located in the United States).
To ensure your data is adequately protected, we have implemented appropriate safeguards and procedures with third parties who share or process your data. These measures ensure that such parties handle your data in compliance with data protection regulations.Standard Contractual Clauses (SCCs) approved by the European Commission;
For Users in Mainland China:
The personal information we collect under this Privacy Policy will be stored within mainland China. We do not transfer your personal information across borders.If our business partners transfer your personal information outside of mainland China, they are solely responsible for fulfilling all compliance obligations related to cross-border data transfers. This includes informing you of the name and contact details of the overseas data recipient, the purpose and method of processing, the types of personal information involved, how you may exercise your legal rights against the overseas recipient, and other requirements under applicable laws. They must obtain your separate consent, complete required assessments, and satisfy all other legal and regulatory requirements.

6.Data Security

We adhere to industry-standard practices to prevent unauthorized access, alteration, disclosure, or destruction of personal data. However, no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with any applicable legal or ethical reporting or record-keeping requirements.

7. Data Integrity

We process personal information solely for the purposes for which it was collected and in accordance with this Privacy Policy or any applicable service agreement. We regularly review our data collection, storage, and processing practices to ensure that we collect, store, and process only the personal information necessary to provide or improve our services. We take reasonable measures to ensure that the personal information we handle is accurate, complete, and up to date; however, we rely on users to update or correct their personal information as needed. Nothing in this Privacy Policy shall be construed as an obligation to retain information, and we reserve the right to delete or refrain from recording and storing any and all information at our discretion.

8. Ensuring Data Security

We implement technical and organizational measures to safeguard your data, including:
a. Storing your data on secure servers.
b. These measures also include procedures for addressing any suspected data breaches. If you suspect that your data has been misused, lost, or accessed without authorization, please contact us immediately at: support@salesmartly.com.
Here is a polished and professional English translation of your provided text for a privacy policy:

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For example, under the Electronic Commerce Law of the People’s Republic of China, information regarding goods and services and transaction records must be retained for no less than three years from the date of transaction completion.

When determining the retention period for personal information, we consider the following factors:
1. Completion of the relevant transaction with you and maintenance of corresponding transaction and business records to address any inquiries or complaints you may have;
2. Ensuring the security and quality of the services we provide to you;
3. Whether you have consented to a longer retention period;
4. Any other specific agreements or legal requirements regarding retention periods.
After the retention period expires, we will delete or anonymize your personal information in accordance with applicable laws. We have implemented industry-standard and reasonable security measures to protect your information from unauthorized access, disclosure, use, alteration, damage, or loss.
            

10. Your Privacy Rights

Your Rights Concerning Personal Data
(1) For Residents of the European Economic Area (EEA)

If you are located in the EEA, you have the following rights under the General Data Protection Regulation (GDPR), subject to limited exceptions:
·The right to access, rectify, or erase your personal data;
·The right to restrict or object to the processing of your personal data;
·The right to request an electronic copy of your personal data for transmission to another party (data portability); The right to lodge a complaint with your local data protection authority.

(2) For Residents of California, USA

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the right to request information about our data collection and use over the past 12 months, including:
·The categories of personal information we have collected;
·The sources of personal information collected;
·The commercial or business purposes for collecting, selling, or sharing personal data;
·The categories of third parties with whom we share your personal information;
·The categories of personal data disclosed for business purposes;
·The categories of third parties to whom your personal data was sold, shared, or disclosed.
Your rights under CCPA include:
·Requesting a copy of the personal information we collected about you in the past 12 months;
·Requesting corrections to inaccurate personal data;
·Requesting the deletion of your personal data;
·The right not to receive discriminatory treatment for exercising your rights under CCPA.
You may exercise your above-mentioned California privacy rights by submitting a written request via email to support@salesmartly.com or by sending a written notice to the following address: 3 PHILLIP STREET, #10-04, ROYAL GROUP BUILDING, SINGAPORE 048693 legal department.

(3) For Residents of Virginia, USA
If you are a resident of the Commonwealth of Virginia, the Virginia Consumer Data Protection Act (VCDPA) provides you with the following rights:
·Confirm whether your personal data is being processed and access it;
·Correct inaccuracies in your personal data;
·Delete your personal data;
·Obtain a copy of the personal data you previously provided to us;
·You have the right to request that we refrain from processing your personal information for the following purposes: (i) personalized advertising, (ii) the sale of your personal information, or (iii) profiling that produces significant legal or similar effects concerning you.
·As provided under the VCDPA, you have the right to exercise these rights free from discrimination.
You may exercise your above-mentioned Virginia privacy rights by submitting a written request via email to support@salesmartly.com or by sending a written notice to the following address:3 PHILLIP STREET, #10-04, ROYAL GROUP BUILDING, SINGAPORE 048693 legal department

(4) For Users in Mainland China
Unless otherwise provided by laws or administrative regulations, you have the following rights with respect to the processing of your personal data:
A.Access, Correction, and Supplementation
You have the right to access, correct, or supplement your personal data by contacting our official customer support or emailing us at support@salesmartly.com.
B.Deletion
You may delete part of your data through the methods listed above or delete all of your data by requesting account cancellation.
You may request deletion of your personal data under the following circumstances:
·Our processing violates applicable laws or regulations;
·We collected or used your data without your explicit consent;
·Our processing violates our agreement with you;
·The processing purpose has been fulfilled, cannot be fulfilled, or is no longer necessary;
·We have ceased to provide products or services, or the data retention period has expired.
If we agree to your deletion request, we will also notify other data recipients (unless otherwise required by law or those recipients have obtained your separate authorization) to delete your data.
Due to technical and legal constraints, your data may not be immediately removed from backup systems. We will securely store such data and limit any further processing until deletion or anonymization is possible.
C.Changing Authorization Scope
You may modify or withdraw your consent for us to collect and process your personal information by managing authorizations through the “My Account & Security” section.
For authorizations that cannot be adjusted directly through this method, you may contact customer support to request changes. Please note that for certain types of personal information—such as information essential to the basic functions of SaleSmartly or necessary for us to comply with legal obligations—we may be unable to accommodate requests to change your consent. Once you withdraw your consent, we will cease processing the relevant personal information. However, withdrawing your consent will not affect any processing of your personal information conducted prior to the withdrawal.
D. Account Deletion
If you no longer wish to use our products or services and want to delete your account, you may submit an account deletion request through our official website’s customer service or by contacting us at support@salesmartly.com. Upon receiving your deletion request, we will stop providing products or services to you and will delete or anonymize your personal information in accordance with applicable laws.
You acknowledge and understand that account deletion is irreversible. After deletion, all content, information, data, and records under your account will be deleted or anonymized. You will no longer be able to retrieve, access, obtain, continue using, or recover them, nor can you request that we recover them, except as otherwise required by law or applicable national standards.
If you decide to delete your account after careful consideration, please be sure to read and fully understand the account deletion instructions. Should you wish to use our services again after deletion, you are welcome to re-register in accordance with our product policies.

E. Restricting Automated Decision-Making
In certain business functions, decisions may be made solely by automated, non-human decision-making mechanisms, including algorithms. If such decisions affect your lawful rights or interests, you may contact customer service for assistance.

F. Responding to Your Requests
You, or your legal guardians, immediate family members, or other authorized parties, may submit the above requests to us regarding your personal information rights under the laws of the People’s Republic of China and other applicable regulations. You can contact customer service or our dedicated personal information protection department to file a complaint. We will respond within 15 days.
To protect your account and personal information security, we may verify your identity (such as through additional account verification, requiring a written request, or other reasonable methods) before processing your request.
Generally, we do not charge fees for reasonable requests. However, for repeated requests, requests exceeding reasonable limits, or requests that involve excessive technical effort (such as requiring system development or fundamental changes to current practices), or that may pose risks to others’ legal rights or are impractical, we may charge a reasonable fee or refuse the request.
            

11. General Provisions

You may not transfer any rights granted to you under this Privacy Policy to any other person. However, we may transfer the rights granted to us under this Privacy Policy if we reasonably believe that your rights will not be affected.
If any court or competent authority finds any provision (or part of a provision) of this Privacy Policy to be invalid, unlawful, or unenforceable, that provision or part will be deemed deleted to the extent necessary, without affecting the validity or enforceability of the remaining provisions.
Unless otherwise agreed, any delay or failure by either party to exercise any right or remedy shall not be construed as a waiver of that right or any other rights or remedies.
            

12. Data Controller

SaaSBase is the “controller” of personal data under applicable data protection laws, including the European Union’s General Data Protection Regulation (GDPR).
If you have any questions or concerns about data privacy when using SaaSBase, please feel free to email us at support@salesmartly.com.
            

13. Use of Cookies

When you visit this website, SaaSBase may use cookies or other technologies (collectively referred to as “cookies”) to collect certain information about you. Please read our Cookie Policy for more details.

14. Contact Us and Privacy Policy Changes

If you are located in mainland China, you may contact us by (i) sending a written request via email to support@salesmartly.com, or (ii) mailing a written notice to the following address:
3 Phillip Street, #10-04 Royal Group Building Singapore 048693.
If you are located outside mainland China, you may contact our Data Protection Officer by submitting a written request via email to support@salesmartly.com.
We continuously update this Privacy Policy. Accordingly, we reserve the right to amend this Privacy Policy at any time and will update it as necessary to reflect changes in how we collect, process, and use your data. All revisions will be posted on our website at: https://www.salesmartly.com/html/app/privacy_en.html.

Cookie Policy

1. What are Cookies?

Cookies are small text files placed on your device by websites you visit. They are processed and stored by your web browser and can usually be read when you visit the site again. Generally, cookies are categorized into four types based on their purposes:
·Strictly Necessary Cookies — These cookies are essential for you to browse the website and use its basic functions, such as accessing secure areas of the site.
·Preference Cookies — Also called “functional cookies,” these allow the website to remember your past choices, such as your preferred language, the region for weather reports, or your username and password to enable automatic login.
·Statistics Cookies — Also known as “performance cookies,” these collect information about how you use the website, such as which pages you visit and which links you click. Their sole purpose is to improve website functionality. This includes cookies from third-party analytics services, as long as those cookies are used exclusively by the website owner.
·Marketing Cookies — These cookies track your online activity to help advertisers deliver more relevant ads or limit the number of times you see an ad.

2. What Types of Cookies Do We Use?

SaaSBase uses only the following types of cookies for the purposes described below:
·Strictly Necessary Cookies — SaaSBase uses strictly necessary cookies solely to ensure that when you switch the website language, the site fully respects your choice.
·SaaSBase does not use any cookies from third-party companies.
            

3. Does SaaSBase Use Cookies?

Since our website uses only strictly necessary cookies that are essential for the operation of our site and the features you request, refusing these cookies may make it difficult for you to use our website.
If you have any questions now or during your visit, please feel free to email us at support@salesmartly.com. You can adjust your cookie preferences at any time through our Cookie Consent Manager.