The most comprehensive cross-border online chat customer service system aggregation software recommendation in 2023

In this era of globalization, going international has become an inevitable choice for many businesses looking to expand. However, the challenges that come with it are not to be overlooked. In the diverse landscape of global social media platforms, the key to capturing international market customers is how quickly a business can integrate multi-channel information. A platform that aggregates multi-channel information will become a powerful ally for businesses in their international ventures. Such platforms not only save time and effort but also indirectly boost sales rates and satisfaction.

In this article, we will analyze some of the highly recognized chat aggregation software on the market. Whether it's a startup or a large enterprise that has established itself in the domestic market, these platforms can help businesses achieve greater success on the international stage.

 

SaleSmartly

SaleSmartlyis an all-channel customer communication platform. Teams of any size can respond from a centralized backend to messages from any channel, making communication with customers easier and smarter!

Integrated Social Media: Aggregates Live Chat, Facebook Messenger, WhatsApp, Telegram, Instagram, Line, Email, WeChat


Payment Channels: WeChat, Alipay, Visa, Mastercard, PayPal, USDT, ETH, bitcoin, USD Coin


Free Registration: Yes, with a 14-day free trial


Country: China


Pricing: Free, VIP ($9/month), Business ($199/month), and Custom (quote-based)Free Plan: 1 member, 1 social media account (all listed), 1,000 conversation quota
VIP Plan: 1 member (expandable), 10 social media accounts (expandable), unlimited conversations, 1 WhatsApp App device (expandable)
Business Plan: 11 members (expandable), 10 social media accounts (expandable), unlimited conversations, 1 WhatsApp App device (expandable)

After-sales: 1-on-1 product demos by professional technicians, 24/7 AI bot answers, and 7*14-hour human technical support

 

Crisp

Crisp is an online customer service system tool for startups, offering excellent real-time customer support and chatbot features.

Integrated Social Media: Aggregates Live chat, Facebook Messenger, SMS (WhatsApp and Instagram available with the most expensive package)


Payment Channels: PayPal, international credit cards


Free Registration: Yes


Country: France


Pricing: Free, Pro ($25/month), Unlimited ($95/month)
Free Plan: 2 members, no social media integration, unlimited conversations
Pro Plan: 4 members, Facebook Messenger integration only, unlimited conversations
Unlimited Plan: 20 members, Facebook Messenger, WhatsApp, and Instagram integration, unlimited conversations

After-sales: 5*24-hour customer support

 

 

JivoChat

JivoChat is a powerful online customer service system tool that allows your sales and customer service teams to communicate with users through online chat, phone, email, and social media channels. Agents can receive all messages in a clear and understandable inbox, improving response and problem-solving speed. JivoChat also offers features like automatic triggers, callbacks, and visitor information.

Integrated Social Media: Aggregates Live chat, Facebook, WhatsApp, Telegram


Payment Channels: PayPal, Visa, Mastercard


Free Registration: Yes


Country: USA


Pricing: Per seat: Pro ($29/seat), Unlimited ($59/seat)
Pro Plan: Up to five seats
Unlimited Plan: More than ten seats

After-sales: Machine customer service daily, human customer service available during their working hours, time zone issues may occur

 

 

Chatdaddy

Chatdaddy is a leading all-channel real-time chat system that provides businesses with the system features needed for customer service, including email tickets, live chat, knowledge bases, call centers, and more.

Integrated Social Media: WhatsApp


Payment Channels: Stripe


Free Registration: Yes


Country: Hong Kong, China


Pricing: Charged according to various features of WhatsApp (minimum quarterly purchase required)
WhatsApp GPT: Free, Business ($129/month), Custom
Free Plan: Normal use of AI features
Business Plan: 3 members, unlimited messages

WhatsApp Automation: Business ($29/month), Pro ($129/month), Enhanced ($399/month)
Business Plan: 3 seats, 1,500 messages
Pro Plan: 5 seats, 30,000 messages
Enhanced Plan: 10 seats, unlimited messages, WhatsApp Business API account integration

WhatsApp Business API: Business ($49/month), Pro ($99/month)
Business Plan: 5 seats
Pro Plan: 10 seats

After-sales: 24/7 automated bot answers, human customer service replies during working hours

 

SleekFlow

SleekFlow is an AI-based intelligent online customer service system tool that can automatically answer common customer queries and solve customer problems through intelligent bots, without the need for human customer service intervention.

Integrated Social Media: Live Chat, Facebook Messenger, WhatsApp, Telegram, Instagram, Line, WeChat, SMS, Viber


Payment Channels: Stripe, international credit cards


Free Registration: Yes


Country: Singapore


Pricing: Free, Pro ($99/month), Unlimited ($349/month), and Custom
Pro Plan ($99/month): 3 seats, 5,000 broadcast messages (WhatsApp messages separate), 2,000 contacts
Unlimited Plan ($349/month): 5 seats, unlimited broadcast messages (WhatsApp messages separate), 10,000 contacts


After-sales: 24/7 automated bot answers, human customer service replies during working hours

 

Tidio

Tidio is an intelligent online website customer service platform that enables real-time interaction and potential customer discovery, with smart chatbots providing quick support for queries.

Integrated Social Media: Live Chat, Facebook, Instagram


Payment Channels: Visa, Mastercard, American Express, Discover, PayPal, Google Pay


Free Registration: Yes


Country: USA


Pricing: Free, Starter ($29/month), Communicator ($25/month/seat), Automation ($29/month)
Starter Plan: 3 seats, 100 live chat conversations, 500 AI chatbot triggers
Communicator Plan: 1-5 seats (charged per seat), unlimited live chat conversations, 100 AI chatbot triggers
Automation Plan: 3 seats, 50 live chat conversations, 2,000 AI chatbot triggers


After-sales: 5*24-hour customer support

 

 

Manychat

Manychat is a multilingual online customer service system tool that provides an excellent customer experience for global visitors.

Integrated Social Media: Facebook Messenger, Instagram, WhatsApp (additional cost), SMS & Email (available with Pro and Custom plans)


Payment Channels: Visa, Mastercard, American Express, Discover


Free Registration: Yes


Country: USA


Pricing: Free, Pro ($25/month), Custom (quote-based)
Free Plan: 1 seat
Pro Plan: 3 seats
Specific pricing also depends on the number of contacts: 500 ($15/month), 2,500 ($25/month), 5,000 ($45/month), 10,000 ($65/month)


After-sales: 5*24-hour customer support

 

eDesk

eDesk is an online customer service system specially designed for e-commerce sellers, seamlessly integrating with various popular platforms. The system provides video recordings of website user activity to help boost website sales conversion rates.

Integrated Social Media: Facebook Messenger, WhatsApp, Instagram, Line, Telegram


Payment Channels: Visa, Mastercard, American Express, Discover


Free Registration: Yes


Country: USA


Pricing: By user: Free, Team ($89/month), Pro ($129/month)
Team Plan: 5 devices
Pro Plan: 25 devices
By contact: 400 ($199/month), 1,000 ($399/month), 2,000 ($699/month)


After-sales: 7*24-hour customer support

 

Tawk.to

Tawk.to is a permanently free online customer service system tool with limited functionality, providing only basic online customer service features.

Integrated Social Media: Live Chat


Payment Channels: None


Free Registration: Yes


Country: USA


Pricing: Free


After-sales: 7*24-hour customer support

 

 

 

Zendesk

Zendesk

is a leading online customer service system service platform that provides all the necessary online chat features and help platform functionalities, including chat paths, visitor tags, user information, chat forms, and automated messages based on triggers, and more.

Integrated Social Media: WhatsApp, Gmail, Outlook, Yahoo, Apple Mail


Payment Channels: International credit cards, PayPal


Free Registration: Yes


Country: USA


Pricing: Team ($69/month/seat), Growth ($115/month/seat), Professional ($149/month/seat)
All plans are for one seat, with additional costs for each extra seat


After-sales: 5*24-hour customer support

 

Intercom

Intercomis a leading intelligent conversational marketing online customer service system that helps businesses establish closer connections with customers through online chat tools.

Integrated Social Media: WhatsApp, Facebook, Instagram, Email, SMS


Payment Channels: International credit cards


Free Registration: Yes


Country: USA


Pricing: Essential ($39/month/seat), Advanced ($99/month/seat), Extra ($139/month/seat)
Email, WhatsApp, SMS messages are charged extra


After-sales: 7*24-hour customer support

 

 

Respond.io

Respond.io is an AI-based online customer service system tool that learns from conversations between users and customers and automatically provides previously used replies when similar inquiries arise. Additionally, Respond.io can perform real-time analysis, tagging, and custom fields, helping customer service focus on the customer experience and ensuring the right information is provided at the right time. Furthermore, Respond.io integrates with multiple instant messaging apps (such as Facebook Messenger, WeChat, Slack, and Kik) to directly receive messages from these apps, improving the efficiency of customer support.

Integrated Social Media: Live Chat, Facebook Messenger, WhatsApp (no personal version), Telegram, Instagram, Line, Email, WeChat


Payment Channels: Visa, Mastercard, USDT


Free Registration: Yes


Country: Malaysia


Pricing: Team ($97/month), Business ($283/month), and Custom (quote-based)
Team Plan: 10 seats, 1,000 active contacts
Business Plan: 25 seats, 3,000 active contacts


After-sales: 7*24-hour customer support

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Last modified: 2024-05-09Powered by