How to Use LINE Web Version: Login, Features, and Limitations Explained

If you want to use LINE on your computer but find it cumbersome to download the client, the LINE web version is a great alternative. However, the LINE web version has fewer ways to be used than other platforms. Today, let's discuss how to use LINE on your computer.

 

What Is LINE Web Version?

LINE Web (LINE Web Login) allows users to access LINE messages and contacts directly through a web browser, without downloading any software.

It’s especially convenient for people who need to switch between multiple devices, manage customer messages, or use LINE for work.

Compared to the mobile app, LINE Web focuses on basic chat and message management, making it a light and flexible option for daily communication.

 

Why choose LINE Web?

In a fast-paced work environment, efficiency is key. That’s why LINE Web has become the first choice for many users. Here are a few reasons to choose it:

1. Seamless workflow integration :

   • When using a computer, there is no need to switch devices frequently. You can reply to LINE messages directly through the browser to improve work efficiency.

2. Simplified installation process :

   • As a browser extension, it can be installed quickly without complicated settings and is easy to use.

3. Covering core functions :

   • Provides basic communication functions such as sending messages, pictures, and video calls to meet daily needs.

4. Lightweight solution :

   • Reduce the usage of computer resources and keep the system running smoothly. It is suitable for users who pursue minimalism.

 

How to use the LINE web version?

Now, the LINE web version of the Chrome browser is not available to use.

1. You need to use the Chrome browser and select [Visit Chrome App Store] in [Extensions].

Chrome browser is currently the only way to log in to the official LINE web version

 

2. After clicking on LINE, find [Add to Chrome]

 

3. Confirm to add LINE to the extension

 

4. After the installation is successful, find the extension logo in the upper right corner of the page and find LINE.

 

5. Fill in your information or scan the QR code with your mobile LINE app to log in.

 

Features of LINE Web

1. The LINE web version only supports viewing messages within the past 2 weeks

2. You can share your screen directly during a video call

3. You can make the conversation content bold, add a red frame, etc., to help the other party identify the key content. However, this text effect cannot be displayed in the mobile version of Line

⚠️ Note: According to the LINE official announcement, the LINE web version for Chrome services is expected to be discontinued in the first half of 2026. To ensure a seamless transition, users should transfer to the desktop application prior to the discontinuation date.

 

LINE Web Version vs. LINE App: Quick Comparison

 

Troubleshooting LINE Web Login Issues

If you encounter issues logging into the LINE web version, here are common reasons and solutions:

 

1. QR Code Not Working (No reaction or can't scan)

Cause:

• LINE app not open
• camera blocked
• browser issue

Fix: 

• Open mobile LINE → Use QR Scanner (Tap [...] > Add Friends > QR Code).
• Ensure camera permissions are enabled for your browser.
• Refresh the page or try a different browser (Chrome/Edge/Firefox).
• Clear the browser cache and reload the page.

 

2. "Unsupported Region” Error

Cause:

• LINE Web version is currently only available in specific regions.
• LINE restricts access based on IP address/region.

Fix: 

• Try using a VPN connected to a supported region (e.g., Japan, Taiwan).
• If you are in Mainland China, LINE services are restricted, a VPN is necessary.
• Check if a corporate/school firewall is blocking access; try a different network.

3. “Login Failed” After Scanning

Cause:

• Account issues (e.g., frequent logins from different locations, blocking).
• Login restrictions are enabled in mobile LINE settings.
• The mobile phone has no internet connection or uses an outdated LINE version.

Fix: 

• On your phone, open LINE Settings > Account > Ensure "Allow PC Login" is enabled.
• Update your mobile LINE app to the latest version.
• Check your mobile phone's internet connection.

4. Browser/Extension Problems

Cause:

• Browser cache or extensions are interfering.
• Privacy extensions (AdBlock, Privacy Badger) block resources.

Fix:

• Clear browser cache and cookies.
• Try accessing LINE Web in an Incognito/Private browser window.
• Temporarily disable ad-blockers or privacy extensions.

 

Log in to LINE with multiple accounts

Nowadays, whether you are doing social platform traffic diversion or a global platform and a direct sales website, multi-account operation is a must. Especially for enterprises, one employee may manage multiple accounts or multiple employees may manage a batch of accounts at the same time. If you switch accounts frequently, it will not only be troublesome but also easily lead to an account ban.

Although the LINE web version brings a lot of convenience to office workers, the limitation of only being able to query information within 2 weeks is not very friendly to enterprises. Because it often takes a period of time to negotiate with customers, 2 weeks obviously cannot meet the needs of enterprises, so a basic tool of social media software, SaleSmartly, is needed.

SaleSmartly offers powerful message aggregation. As an omnichannel customer communication platform, it provides a unified inbox, consolidating messages from all your channels (including multiple LINE accounts). This allows you to receive and respond to messages from all your business platforms in one place, significantly boosting response efficiency. Capture opportunities instantly, regardless of time zones, save valuable time, and increase order conversion rates!

📕 Learn more about [Omnichannel Aggregation]: Lesson 1 | Why Omnichannel Tools Are Essential for SMBs Going Global

 

As a Meta Technology Partner and certified Meta Business Partner in messaging, SaleSmartly ensures its services and solutions meet the highest standards of security, reliability, and innovation.

 

Integration is straightforward: Open SaleSmartly, find LINE under [Integration], and add your account. See the detailed tutorial: How to Integrate LINE Official Account?

 

Summarize

If you want to use LINE on your computer, you can rely on the above two modes. Both the official and SaleSmartly have their own advantages. You can choose according to your business requirements. Both of the above methods require you to register an account on the LINE mobile app in advance. You must prepare your account before using the computer version. 

 

Frequently Asked Questions (FAQ)

Q1: Can I make video or voice calls on LINE Web?

No. The LINE Web version does not support video or voice calls. To use these features, you’ll need to download the LINE desktop or mobile app.

Q2: Is the LINE Web version safe to use?

Yes. LINE uses secure login verification via QR code or device confirmation. Always make sure you log out of shared computers to protect your account.

Q3: Can businesses use LINE Web for customer service?

Yes, but with limitations. For full automation, analytics, and team collaboration, it’s better to integrate LINE with SaleSmartly, which supports message routing, AI bots, and CRM synchronization and can be used on a browser without downloading on a desktop.

 

Further Reading

Can't Log in to LiNE? Here's How to Fix It on Computer and Mobile!

Understand LINE Official Accounts: Chat Mode vs. API Mode

Everything You Need to Know About LINE Official Account Pricing in 2025

A Comprehensive Analysis of LiNE Account Suspension: Reasons, Judgment Methods and Appeal Channels