随着全球化市场的扩展，语言障碍成为了客户服务领域的一大难题，特别是对于需要出海的企业来说，如何有效地和国外的客户沟通成为了关键。传统的翻译服务往往耗时且成本高昂，无法满足时效性强的客户服务需求。在这个背景下，SaleSmartly平台的实时翻译功能应运而生，帮助企业跨越语言障碍，提升全球客户的服务体验。
SaleSmartly平台概述
SaleSmartly是一款专为跨境企业设计的全渠道客户沟通系统，聚合在线聊天（Livechat）、WhatsApp、Facebook Messenger、Instagram、Telegram、Line、Email、Wechat。通过整合电子邮件、社交媒体、实时聊天等多种沟通方式，使企业能够在一个统一的平台上管理所有客户互动，极大提升客服工作效率与客户满意度，实现更高效的沟通体验。而且SaleSmartly还有一个核心功能——实时翻译，帮助企业与不同语言的客户无缝沟通。该功能主要面向那些需要高效管理、多语言客户服务的出海企业，无论是小型创业公司还是大型跨国企业都能使用。
实时翻译功能的优势
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破除语言障碍，扩大市场覆盖范围。
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提高客户服务效率和响应速度。
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增强与客户沟通的准确性和理解度。
SaleSmartly支持的翻译软件
Google翻译：
收费单价：
|
按流量计费的用量 |
价格 |
|
每月前 50 万个字符* |
免费（每月用 $10 赠金支付） |
|
每月 50 万到 10 亿个字符* |
每 100 万个字符 $20 |
|
每月超过 10 亿个字符* |
请与销售代表联系商谈折扣价格。 |
支持语言：支持翻译133种语言
怎么获取API key：如何配置谷歌翻译 API Key-SaleSmartly-帮助中心-SaleSmartly使用指南
DeepL翻译：
收费单价：基础版每月有500,000个免费字符，超出这个字数的话就需要每月交5.49美元升级为DeepL API Pro订阅计划。Pro计划没有免费字符，每百万字符需要25美元。
支持语言：支持30+种语言
怎么获取API key：如何获取 DeepL API key？-SaleSmartly-帮助中心-SaleSmartly使用指南
百度翻译：
收费单价：每月的前 50 万字符免费，超出的部分会按照 49 元 / 百万字符收取费用
支持语言：支持28种语言
怎么获取API key：如何获取百度翻译API 密钥？ (salesmartly.com)
阿里翻译：
收费单价：主账号每月免费额度一百万字符（子账号共享主账号的每月免费额度），超出免费额度后按50元/百万字符计费。
支持语言：支持214个语种
怎么获取API key：如何获取阿里翻译AccessKey ID和 AccessKey Secret？-SaleSmartly-帮助中心-SaleSmartly使用指南
有道翻译：
收费单价：常见语言互译按48元/百万字符计费，常见语种与非常见语种互译/非常见语种互译按100元/百万字符计费。（实名认证后会提供50元的体验金）
支持语言：支持120种语言
怎么获取API key：如何获取有道翻译应用ID及应用密钥-SaleSmartly-帮助中心-SaleSmartly使用指南
腾讯翻译君：
收费单价：每月的前500 万字符免费，超出的部分会按照58 元/ 百万字符收取费用
支持语言：支持17种语言
怎么获取API key：如何获取腾讯翻译君Secret ID及Secret Key？-SaleSmartly-帮助中心-SaleSmartly使用指南
火山引擎翻译：
收费单价：每月的前200 万字符免费，超出的部分会按照49 元/ 百万字符收取费用
支持语言：支持100+种语言
怎么获取API key：如何获取火山翻译AccessKey ID和 AccessKey Secret？-SaleSmartly-帮助中心-SaleSmartly使用指南
AWS亚马逊翻译：
收费单价：每月的前200 万字符免费，超出的部分会按照15美元/ 百万字符收取费用
支持语言：支持75种语言
怎么获取API key：如何获取AWS亚马逊翻译AccessKey ID和 AccessKey Secret？-SaleSmartly-帮助中心-SaleSmartly使用指南
总结
在全球化的商业版图中，实时翻译功能已经成为出海企业不可或缺的工具。SaleSmartly作为一款内嵌实时翻译功能的国际聊天软件，不仅帮企业克服语言障碍，还提升了全球客户服务的整体效率和质量。随着多语言客服软件的普及，未来的商业沟通将变得更无界和更高效。
延伸閲讀
SaleSmartly正式獲得資訊安全服務資格認證（簡稱CCRC）
SaleSmartly榮獲ISO/IEC 27701隱私權資訊管理系統認證
SaleSmartly新增AI意圖辨識觸發器！讓客戶享受更精準的自動化服務
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