How to set up automatic replies on TikTok? Here’s how to set up automatic replies on TikTok for personal accounts, business accounts, and TikTok Shop accounts

TikTok's automatic reply allows users to set up preset reply messages, allowing the system to automatically respond to fans' messages under certain conditions, ensuring the continuity of communication even when offline. TikTok's automatic reply not only improves the efficiency of interaction, but also provides users with instant feedback and customer service, but many users don't know how to set up automatic replies on TikTok ? In this article, we will teach you in depth how to set up automatic replies in TikTok personal accounts, corporate accounts, and TikTok Shop.

TikTok personal account automatic reply

Because the official TikTok personal account cannot set up automatic replies, we need to use SaleSmartly to set up automatic replies at this time.

1. Open SaleSmartly , find [Integration] - [TikTok App] - [Add Device] - [Select IP Region] - [OK].

For the IP region, select the region where you frequently log in to the TikTok App or a nearby region.

2. Open the TikTok App on your mobile phone and scan the connection QR code that pops up to connect successfully.

3. Find [Robot]-[Automated Process] and select the TikTok App channel.

4. Users can choose how to trigger automatic replies according to their needs, including new visitors, specified information, AI intent recognition, timeout and other trigger options.

New visitor: Triggered when the user sends a message for the first time

Specified information: You can choose to specify keywords, send links/pictures, or trigger any information

AI intention recognition: AI automatically recognizes the intention of the other party's question and sends the corresponding answer to the user

Timeout without reply: This event is triggered when the customer service representative does not reply after the customer sends a message within the time interval you set.

5. Then you can choose what action to perform after the trigger, which can be sending a message, sending an email, adding a label, assigning to customer service, etc.

You can also insert conditions in the middle for different scenarios.

TikTok Business Account Automatic Reply

1. Open the TikTok app and log in to your account.

2. Go to [Profile].

3. Click the menu icon in the upper right corner and select [Enterprise Suite].

4. Select Message Settings/Information Management (the Traditional Chinese and Simplified Chinese pages have different expressions).

5. You can set welcome message and keyword automatic reply according to your needs.

NOTE: Receive messages from everyone needs to be enabled in Settings and Privacy to access the Auto-Message feature. If it is not already enabled, you will be prompted to toggle the setting.

TikTok Shop Autoresponder

1. Open the TikTok merchant background and find the chat tool in the upper right corner

2. Find the settings icon and click on the chat assistant to set it up. You can choose to set [FAQ] and [Greeting].

Note: Only the "store owner account" and "general administrator in the sub-account" have the authority to set FAQs, customer service specialists do not have this authority.

Frequently asked questions

Commonly asked questions are divided into five categories according to different scenarios: daily greetings, pre-sales questions, logistics questions, after-sales questions and others.

Edit new questions and replies

1. Select the problem category

2. Enter the question, up to 100 characters are allowed

3. Add similar questions, up to 20 can be added

4. Enter your reply, up to 1000 characters are allowed

5. Add pictures in your reply (if necessary). Up to 4 pictures can be added and will be displayed after the reply text. The picture format supports .png .jpg .jpeg, the resolution must be greater than 100*100px, and the picture size cannot exceed 5MB.

6. Click Save

Greetings and FAQ Cards

1. Turn on the reception copy switch and enter the greeting.

2. There are two ways to configure FAQ cards: smart configuration and manual configuration.

Smart configuration: refers to the platform automatically displaying 5 frequently asked questions by customers on the FAQ card based on the historical conversation records of this store’s customers.