WhatsApp作为海外最主流的通讯平台，在跨境商家和客户的交流的必备渠道。将WhatsApp按钮添加到Facebook主页上，不仅可以让客户有一个直接联系到商家的渠道，还能增强顾客服务体验，提升品牌形象。本文通过几个简单的步骤实现在Facebook主页上集成WhatsApp按钮，让客户能够一键即刻与您取得联系。
什么是WhatsApp按钮？
WhatsApp按钮是一种便捷的功能，可以集成到Facebook公共主页上，让客户能够一键启动与您的WhatsApp对话。无需在Facebook与WhatsApp平台间频繁切换，便可以直接与顾客进行对话。简化客户与商家之间的沟通流程后，您的服务团队能够以前所未有的速度对客户的咨询做出回应，并迅速解决问题。无论客户是使用手机的WhatsApp应用还是电脑的WhatsApp网页版，都可以直接发起对话。这种无缝的互动方式不仅加快了响应速度，还能有助增进他们对商家的信任，建立起业务关系。
行动号召按钮会在客户点击或轻触后执行特定操作：
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发消息
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发送 WhatsApp 消息
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立即预约/预订
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去逛逛
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发送邮件
如何在Facebook上添加WhatsApp按钮？
添加WhatsApp按钮需要的条件
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拥有属于您的商家的 Facebook 公共主页。
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使用最新版移动应用程序。
添加WhatsApp按钮的具体操作方法
1.进入到Facebook的公共主页管理页面，找到【设置】
2.找到【权限】-【已绑定账户】
3.输入WhatsApp的电话号码，并将在WhatsApp收到的验证码按提示输入
4.绑定成功后，官方会提问你是否需要在Facebook公共主页上添加WhatsApp按钮，这里选择【添加按钮】
Facebook公共主页绑定多个WhatsApp账号
在某些情况下，企业可能会面临大量的WhatsApp咨询或者有多名员工需要同时管理同一个Facebook公共主页。应对这种需求，Facebook提供了一项灵活的功能，允许企业将多个WhatsApp账号绑定到他们的Facebook公共主页。
注意：最多将50个 WhatsApp 账号关联到Facebook中，并只能设置其中一个用于WhatsApp按钮
如何有效管理多渠道来的信息？
在实际运营中，无论是处理Facebook公共主页还是WhatsApp来的信息，每次都需要打开很多个网页甚至切换很多个账号不仅大幅降低了工作效率，还增加了错过重要信息的风险。而且频繁登录和退出多个账户，很有可能触发安全机制，导致账户被暂时或永久封禁的恶劣后果。
为了解决这些问题，SaleSmartly提供了一站式的解决方案。作为一个全渠道客户沟通平台，SaleSmartly能够整合在线聊天（Livechat）、WhatsApp、Facebook Messenger、Instagram、Telegram、Line、Email和Wechat等多个渠道。通过SaleSmartly，企业可以在单一的控制面板上管理所有渠道的消息，从而实现高效的信息处理和更流畅的客户服务体验。这种集中化的方式不仅提升了响应速度，还确保了信息的完整性和安全性，让企业能够专注于提供卓越的客户服务。
延伸阅读
1.WhatsApp 商业版账号指南：个人号与商业号对比 (salesmartly.com)
2.这个极其适合新手的Facebook聊单模式！必学！极度友好！ (salesmartly.com)
3.一图告诉你WhatsApp、WhatsApp商业号和WhatsApp API号（企业号）的区别 (salesmartly.com)
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