LINE is a popular communication tool in Taiwan, Japan and Southeast Asia, and is a common social media used by many companies to contact Asian customers. However, many companies may encounter problems with being unable to log in after registering a LINE account. If you have ruled out common reasons such as poor network connection and firewall blocking, but still cannot log in, you can try the solutions provided in this article for the computer and mobile phone LINE login failure, and re-login to the LINE account to conduct business.
Solution to the problem of being unable to log in to LINE on PC
1. Check the version of LINE on PC
LINE officially announced that starting from August 19, 2024, LINE PC versions below 8.3.0 (inclusive) will no longer be available , and macOS 10.15.7 and Windows 8.1 (inclusive) and below will also end support. Many users have recently been unable to log in to the PC version of LINE, which is basically caused by the outdated version. In this case, it is recommended to download the latest version of LINE PC version from the LINE official website to solve the problem of being unable to log in.
2. Check whether the LINE mobile version has permissions enabled
Users who log in to the LINE PC version for the first time must first register a LINE account on their mobile phone or iPad , and then enable permissions on the mobile LINE before they can log in to the LINE PC version normally.
Click [Home] - Click [Settings ] in the upper right corner - Enter the settings and click [My Account ] - Turn on [Allow login from other devices]
3. Browser extensions
Many users have reported that when logging in to the LINE PC client, they often see the message "Unable to log in at the moment, please try again later". In this case, you can try to log in using the LINE web version . (Note: Only Google Chrome browser can use the LINE web version normally)
(1) Open [Google Chrome] - Click the [three dots] in the upper right corner - [Extensions] - [Visit Chrome App Store]
(2) After entering the Chrome extension, enter [LINE] in the search box and click [LINE extension]. (If the search does not work, keep the English page untranslated and return to search several times until the separate LINE program appears.)
(3) Click [Add to Chrome] or [Add to Chrome] - Select [Add Extension] in the pop-up window .
(4) After the download is complete, click the extension icon in the upper right corner - click [LINE] - log in to your LINE account according to the pop-up window
Possible reasons and solutions for failing to log in to LINE mobile app
1. Switch to different login methods
If you cannot log in using one method, you can try to switch to another login method to try to log in, provided that your LINE account is bound to other login methods.
2. Update your phone's LINE version
LINE announced in September that it will stop supporting mobile LINE apps lower than 12.18.0 starting in November. If the mobile LINE app suddenly fails to log in in November, it may be due to the lower version. Please download the latest version of mobile LINE from Google Play or the LINE official website in time .
Other ways to solve the problem of being unable to log in to LINE account
If the above methods cannot solve the problem of being unable to log in to LINE, it may be that the LINE account has been blocked . In this case, you cannot log in through the quick method. You can only appeal the account unblocking before you can use LINE normally.
1. Send an email to LINE for help
Go to the LINE feedback website, fill in the information as required, send it and wait for LINE to reply email.
2. Add LINE customer service to file a complaint
Go to the LINE customer service website, use a LINE account that can be logged in normally to add customer service, and make an account appeal.
Frequently asked questions
Can I still receive messages if I cannot log in to LINE temporarily?
If your LINE account is not blocked, you can consider integrating your LINE account into SaleSmartly . Even if you are temporarily unable to log in to the LINE software due to the above reasons, you can still receive information from LINE customers on SaleSmartly to ensure that your business is not affected.
Can I log in to multiple accounts on the LINE PC version?
LINE does not currently provide this function. However, you can use third-party tools to meet this requirement, such as integrating LINE accounts into the SaleSmartly platform, so that you can manage the information of multiple LINE accounts on one page.
Why can't the other party receive the message I sent on LINE?
If the other party is not blocking your information intentionally, it may be because the other party’s account or your account has been blocked . You can check these two reasons.
Further reading
LINE Community: Bring More Traffic to Your Cross-Border Business (salesmartly.com)
LINE Official Account Guide: Setup Process and Basic Functions (salesmartly.com)
Want to divert TikTok traffic to private domains? Don’t miss the LINE app (salesmartly.com)