一、渠道说明
集成WhatsApp App，企业可借助SaleSmartly直接实时管理及运营WhatsApp页面，实现与客户的多渠道统一沟通服务。
集成前提：
1. 手机已安装并正常登录 WhatsApp App，可正常扫码连接；建议使用常用设备绑定，避免频繁切换导致掉线；
2. 确保你的 SaleSmartly 账号拥有可用的WhatsApp App云设备号额度。
二、操作流程
1）添加设备
登录SaleSmartly平台，进入【连接】→【WhatsApp APP】，点击【添加】进入连接页；默认选择【扫码登录】，点击【连接】。
在托管设备配置页，选择 WhatsApp App 常用登录地区或就近地区；如需其他地区 IP，可联系客服；若使用自有代理 IP，可开启【使用自定义代理】开关并填写代理信息。
温馨提示：如需重新配置代理地址，可在列表页操作列点击【设置代理】进行修改。
2）扫码
按照页面路径指引，使用手机WhatsApp App扫描弹出的二维码，即可完成连接。
温馨提示：若中途关闭扫码界面，可返回设备列表，找到对应设备并点击【立即连接】重新扫码。
3）使用电话号码关联（与扫码二选一）
如不想扫码，可点击左下角【使用电话号码关联】，选择国家 / 地区并输入手机号码，获取一串验证码后，在手机端输入该验证码即可完成绑定。
常见问题
1.WhatsApp app设备数量0/1，为什么点击添加设备提示数量达到上限？
可以查看下号码状态，目前逻辑是：有效/失效/未连接/配置中的号码均会占用设备号数量，可检查并删除失效号码，再尝试添加设备。
2.为什么我的WhatsApp app 设备号码状态失效了？
2.1.可以检查下手机app上的号码状态是否正常，检查下连接的设备是否有超过限额（最多可同时在四台已关联的设备上使用 WhatsApp）详情查看WhatsApp app官方《关于 WhatsApp 已关联的设备》说明
2.2.可能是其他SaleSmartly账号也连接了该设备，导致您的号码状态变为失效。
2.3.已关联的设备处于不活跃状态 30 天后也会自动断开连接。如果你超过 14 天没使用手机，已关联的设备便会登出。
详情可查看官方文档：关于 WhatsApp 已关联的设备
2.4.如果上述情况都不符合的话，可能是出现异常，导致您的设备已登出，详情可查看官方文档：《如您的 WhatsApp 显示 “您的设备已登出”》
2.5.WhatsApp App账号被封禁。
2.6. 确认下手机端的vpn节点是哪里，保证添加设备的地区和手机端节点一致，如系统没有节点可选择就近的地区或者自定义代理。比如手机端节点是香港，在SaleSmartly系统选择的是阿联酋地区，这种会导致经常失效的，建议切换到相同节点，也就是香港的节点。
3.WhatsApp App 同步联系人和聊天记录逻辑
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注意 并非所有消息和对话都会从你的手机同步到已连接的设备。WhatsApp 桌面版可同步的对话记录多于 WhatsApp 网页版。要查看或搜索你的完整对话记录，请在你手机上查看。详情查看官方文档说明：点击跳转 |
联系人/聊天记录同步：
- WhatsApp app 首次集成后系统将自动同步最近的 20 个联系人中的最新20条聊天记录，可在【客户列表】查看。
- 无论同步多少联系人，都不会同步所有的聊天记录。
- 如需同步所有联系人，请联系我们。(能否同步所有联系人取决于官方返回的数据)
4.无法关联新设备，请稍后重试
4.1. 断开连接，尝试删除云设备重新添加
4.2. 断开连接，尝试重新添加云设备，更换到其他云设备地区
4.3. 网络原因，WhatsApp App手机端没开代理或者代理不稳定，请切换到全局代理(亲测！)，然后滑掉WhatsApp App任务后台，重新打开WhatsApp App进行扫码
4.4. 二维码已过期，刷新下二维码
4.5. 改用验证码关联
4.6 如果是WhatsApp Business账户，确认是否有在业务资产管理后台（https://business.facebook.com/latest/settings）-WhatsApp 账户-绑定WhatsApp Business 业务账户，有的先解绑再试一次
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