BrandLink

Core services

① Overseas technical support services

For complex products such as smart hardware and technology products, BrandLink provides overseas technical support teams with a strong understanding of the products. These teams help brands handle technical inquiries during product use, including installation guidance, troubleshooting, and fault resolution.

Compared with general customer service teams, technical support teams focus more on identifying product issues and providing solutions. This helps brands expanding into international markets improve overseas users' experiences and satisfaction with after-sales support.

② Multilingual customer service outsourcing

BrandLink provides customer support in English, German, Russian, Japanese, French, Spanish, Portuguese, and other languages, helping companies meet customer communication needs across different international markets.

③ Building customer service teams for cross-border e-commerce

For independent online stores, Amazon, and other cross-border businesses, BrandLink can build customer service teams around each company's business needs. Services include designing customer service processes, knowledge training, setting service standards, and continuous optimization.

④ Building customer service systems for brands expanding overseas

In addition to providing human customer service teams, BrandLink helps companies optimize their overseas customer service processes through issue tracking, data analysis, knowledge base development, and other methods to improve customer service efficiency.

Who it's for

• Brands with technically complex products and high volumes of after-sales inquiries
• Companies expanding overseas that want to enter European and North American markets
• Cross-border sellers without overseas customer service teams
• Companies that need to serve multilingual markets