Privacy Policy

Update Date: February 28, 2026

Welcome to our software products and services! We understand the importance of personal information to you. We will comply with the requirements of laws and regulations, adopt corresponding security protection measures, and commit to protecting the security and controllability of your personal information. Based on this, the SaleSmartly service provider (hereinafter referred to as "we" or "us") has formulated this "SaleSmartly Privacy Policy" (hereinafter referred to as "this Policy" or "this Privacy Policy") to help you fully understand how we collect, use, and protect your personal information during your use of our products and services.

Before you start using our products and services, please be sure to read and understand this Policy carefully, especially the terms marked in bold/bold underline.

Your consent to the Privacy Policy indicates that you have understood the functions and contents of SaleSmartly products and services, as well as the necessary personal information required for the operation of SaleSmartly products, various functional modules, value-added services, etc., and have granted the corresponding authorization for collection and use. Unless you have read and accepted all the terms of this Agreement, please do not download, install, or use SaleSmartly products and related services. Your actions of clicking to agree, downloading, installing, using, logging in, etc., shall be deemed as your having read and agreed to be bound by this Agreement. This Privacy Policy constitutes an integral part of the SaleSmartly Service Agreement (whether in electronic or non-electronic form) signed between you and us.

I. Scope of Application

This Policy applies to various products and services provided to you by the SaleSmartly service provider through websites, software clients, mobile terminals, and new forms emerging with technological development.

Except for the relevant information collection and use activities described in this Policy, this Policy does not apply to other services provided to you by SaleSmartly partners and other third parties. Such other services shall be subject to the personal information collection and use rules separately explained to you by them.

II. Information Collection and Use

When you use our products/services, the personal information we need/may need to collect and use includes the following two types:

In order to provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide the corresponding information, you will not be able to use our products and/or services normally;
In order to provide you with additional functions of our products and/or services, you may choose to separately agree or disagree with the collection and use of your information. If you refuse to provide it, you will not be able to use the relevant additional functions normally or achieve the functional effects we intend to achieve, but this will not affect your use of our basic functions.

We hereby specially remind you: We are committed to creating diverse products and services to meet your needs. Since we provide you with numerous product functional modules and service types, and different users choose to use different scopes of specific products/services, the basic/additional functions and the corresponding types and scopes of personal information collected and used will vary. Please refer to the specific product functional modules and service functions.

The specific functional scenarios we provide for you include, but are not limited to:

1. Basic, Professional, and Commercial Version Functional Module Services of SaleSmartly Products

We provide services to you based on the SaleSmartly account you create and the packages or functional modules you order from SaleSmartly. To create a SaleSmartly account, you need to provide us with at least your mobile phone number or email address. If you refuse to provide the above information, you will not be able to register a SaleSmartly account.

When you use SaleSmartly products and services, SaleSmartly will automatically receive and record information on your browser and computer, including but not limited to your IP address, browser type, language used, date and time of access, hardware and software characteristic information, web pages you visit, your service logs, and operation logs.

To ensure that we are providing services to you personally, we may verify your identity based on the above information you provide. If there are scenarios where your necessary identity needs to be determined by law (including protecting the rights and interests of minors in accordance with the law, combating telecom and online fraud, withholding taxes and fees for you, and identifying relevant subjects in administrative enforcement or judicial litigation), you may authorize verification through the facial recognition verification channel provided by us, and the verification information will be used for the aforementioned purposes.

2. Additional Services

You may choose to further complete the account information of this product by providing us with your nickname, mobile phone number, etc. to obtain additional services that better meet your needs. You may also choose not to provide them, but you will not be able to obtain the relevant services, which will not affect the normal use of other functions and services.

SaleSmartly will launch operational campaigns from time to time for newly introduced services and functions. If you participate in relevant operational campaigns, we will collect information including but not limited to your identity information and contact details through the campaign interface, in order to contact you, verify your eligibility for rewards, and issue operational rewards to you. If you do not participate in the relevant operational campaigns, you do not need to provide the aforementioned information. If you participate in the campaigns but refuse to provide it, you will not be able to obtain the relevant rewards.

With the user's active authorization, SaleSmartly will collect store information (limited to independent station platforms that support this function) for the user's own marketing scenarios. If you do not grant authorization, you may not be able to use marketing-related functions.

3. Helping You Complete Payments

To complete order payments, you may need to provide an Alipay account, a WeChat account, or choose other payment methods. For example, if you choose Alipay for payment, we will share your SaleSmartly account, corresponding Alipay account member name, order payment-related information, order security-related device information, and other necessary information required by anti-money laundering laws with Alipay Co., Ltd. through methods such as the Alipay Software Development Kit (SDK) embedded in the application.

If you choose WeChat for payment, we will share your SaleSmartly account, corresponding WeChat account member name, order payment-related information, order security-related device information, and other necessary information required by anti-money laundering laws with WeChat through methods such as the WeChat Software Development Kit (SDK) embedded in the application.

If you choose to have other financial institutions provide payment services for you, we will also share your necessary bank card payment information, including bank card number and expiration date, with the corresponding financial institution you choose.

In order for us to timely learn and confirm your payment progress and status, and to provide you with after-sales and dispute resolution services, you agree that we may collect transaction data related to payment progress from your chosen transaction counterparty, Alipay Co., Ltd., or other financial institutions you choose. This data is collected and used to facilitate the transaction you requested. Some transaction data constitutes personal data and may include: your name, email address, contact phone number, payment method information (such as credit or debit card number, bank account details, or a photo of your chosen payment card), the amount and date of purchasing SaleSmartly products, and the transaction order number.

We provide you with quick payment and automatic renewal services, meaning you can choose to save your payment information for the next payment, and you can also choose to enable the automatic renewal function. The payment information you choose to save can be used to enable the automatic renewal service and to pay for each subsequent automatic renewal order. Specifically, you can view the relevant rules through the quick payment and automatic renewal pages, as well as the "SaleSmartly Automatic Renewal Agreement," etc.

You understand and agree that when you click to agree to save payment information and check the checkbox to enable quick payment-related functions, you are deemed to agree to our collecting and saving your payment information for the next payment. When you click to agree to check the checkbox to enable the automatic renewal service, you are deemed to agree to the "SaleSmartly Automatic Renewal Agreement" and accept the enablement of the relevant automatic renewal service in accordance with the content of the renewal agreement, authorizing SaleSmartly to deduct the service fee for the next billing cycle from your bound account as agreed.

4. Customer Service and Dispute Resolution

When you contact us or submit an application for pre-sales, after-sales, or dispute resolution, in order to ensure the security of your account and system, we need you to provide necessary personal information to verify your member identity.

To facilitate communication with you, help you solve problems as quickly as possible, or record the solutions and results of relevant issues, we may save your communication, correspondence/call records, and related content with us (including account information, address, email, other information you provide to prove relevant facts, or contact information you leave). If you make inquiries, complaints, or suggestions regarding a specific order, we will use your account information and order information.

For the reasonable needs of providing services and improving service quality, we may also use your other information, including the relevant information you provide when contacting customer service, and the questionnaire response information you send to us when participating in surveys.

III. External Provision of Information

(I) Sharing

We will not share your personal information with any company, organization, or individual other than the SaleSmartly service provider, except in the following circumstances:

Sharing necessary to fulfill statutory obligations: We may share your personal information in accordance with laws and regulations, as necessary for litigation or dispute resolution, or as required by administrative or judicial organs in accordance with the law, as well as for the fulfillment of other statutory obligations.
Sharing with your consent: After obtaining your explicit consent, we will share your personal information with other parties.
Sharing necessary for the conclusion or performance of a contract to which you are a party: When you purchase goods or services through SaleSmartly, we will, based on your choice, share the necessary transaction-related information in your order information with the providers of the relevant goods or services to fulfill your transaction, delivery, and after-sales service needs.
Sharing with affiliates: To facilitate us and our affiliates in jointly providing you with certain services, providing you with products and services based on your SaleSmartly platform account, recommending information that may interest you, identifying abnormal member accounts, and protecting the personal and property safety of SaleSmartly affiliates, other users, or the public from infringement, your personal information may be shared with our affiliates and/or their designated service providers. We will only share necessary personal information and are bound by the purposes declared in this Policy. If we share your sensitive personal information or if our affiliates change the purpose of using and processing personal information, we will seek your authorization and consent again.

Please note that the information you voluntarily share or even publicly disclose when using our services may involve your or others' personal information or even sensitive personal information. Please consider and make decisions with greater caution.

Appendix: List of Personal Information Collection by Third-Party Partners

WeChat Pay

Personal Information Collected: Device type, device model, operating system, IP address, and payment information (payment amount, payment time, purchase details, order number, etc.)

Alipay

Personal Information Collected: Device type, device model, operating system, IP address, location information (non-GPS positioning), and payment information (payment amount, payment time, purchase details, order number, etc.)

(II) Entrusted Processing

We may entrust authorized partners to process your personal information so that they can provide certain services or perform functions on our behalf. We will only entrust them to process your information for lawful, legitimate, necessary, specific, and clear purposes declared in this Policy. Authorized partners can only access the information required to perform their duties, and we will require them through agreements not to use this information for any other purpose beyond the scope of entrustment. If an authorized partner uses your information for purposes we have not entrusted, they will obtain your consent separately.

Currently, our entrusted authorized partners include the following types:

Authorized partners for advertising and analytical services. Under the premise of adopting industry-standard security technologies, we will entrust these partners to process information related to advertising placement, reach, and effectiveness. We will not entrust partners to process your personally identifiable information.
Suppliers, service providers, and other partners. We entrust information to suppliers, service providers, and other partners who support our business. Such support includes technical infrastructure services provided under our entrustment, analysis of how our services are used, provision of customer service, payment facilitation, or conducting academic research and surveys.

(III) Transfer

If we need to transfer personal information due to merger, division, dissolution, or declaration of bankruptcy, we will inform you of the name and contact details of the recipient. The recipient will continue to perform this Policy and other statutory obligations. If the recipient changes the original processing purpose or processing method, they will obtain your consent again.

(IV) Public Disclosure

We will only publicly disclose your personal information under the following circumstances:

Based on your active choice and other separate consent, we may publicly disclose your personal information;
If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the SaleSmartly platform, or to protect the personal and property safety of SaleSmartly platform users or the public from infringement, we may disclose personal information about you, including the relevant violations and the measures that the SaleSmartly platform has taken against you.

四、您的权利

You can access and manage your information in the following ways, and we will respond to your requests in compliance with the requirements of laws and regulations:

(I) Access, Correction, and Supplementation

You have the right to request access to, correction of, and supplementation of your information through the official website customer service or via support@salesmartly.com.

(II) Deletion

You can delete part of your information through the path listed in "(I) Access, Correction, and Supplementation of Your Information", or apply to cancel your account to delete all of your information.

In the following circumstances, you may submit a request to us to delete personal information by contacting [Customer Service]:

If our processing of personal information violates laws and regulations;
If we collect and use your personal information without obtaining your explicit consent;
If our processing of personal information seriously violates the agreement with you;
If our processing purposes have been achieved, cannot be achieved, or are no longer necessary to achieve the processing purposes;
If we stop providing products or services, or if the retention period has expired.

If we decide to respond to your deletion request, we will also notify the entities that obtained your personal information from us as much as possible and require them to delete it in a timely manner (unless otherwise provided by laws and regulations, or these entities have independently obtained your authorization).

After you delete or we assist you in deleting the relevant information, due to applicable laws and security technology limitations, we may not be able to immediately delete the corresponding information from the backup system. We will securely store your personal information and restrict any further processing of it until the backup can be cleared or anonymized.

(III) Changing the Scope of Authorization

You can change or withdraw the scope of your authorization for us to collect and process your personal information in the following ways: You can manage authorization for binding relationships through "Me - Account & Security".

For authorizations that you cannot directly set through the above methods, you can modify them by contacting customer service. However, please note that for certain types of personal information, such as information necessary to realize the basic functions of SaleSmartly or information necessary for us to fulfill obligations prescribed by laws and regulations, we may not be able to respond to your request to change the scope of authorization. When you withdraw your authorization, we will no longer process the corresponding personal information. However, your decision to withdraw authorization will not affect the personal information processing previously carried out based on your authorization.

(IV) Account Cancellation

If you are sure that you will no longer use our products or services and want to cancel your account, you can contact us through the official website customer service or via support@salesmartly.com to submit your account cancellation request. After you submit a cancellation request, we will stop providing products or services to you, and delete or anonymize your personal information in accordance with the requirements of applicable laws.

You acknowledge and understand that the act of canceling an account is irreversible. Once you cancel your account, all content, information, data, and records under the account will be deleted or anonymized, and you will no longer be able to retrieve, access, obtain, continue to use, or recover them, nor do you have the right to request us to recover them, except as otherwise provided by laws, regulations, and relevant national standards.

If, after careful consideration, you still insist on canceling your account, please be sure to read carefully and fully understand the browser account cancellation instructions beforehand. If you need to use our services again after cancellation, you are welcome to re-register in accordance with our product rules.

We will process your personal information in accordance with applicable laws after receiving your valid cancellation application.

(V) Constraining Automated Decision-Making of Information Systems

In certain business functions, we may make decisions based solely on non-human automated decision-making mechanisms, including algorithms. If these decisions affect your legitimate rights and interests, you can contact us through customer service.

(VI) Responding to Your Above Requests

For the above requests submitted to us by you or potentially your guardian, close relatives, and other authorized subjects, as well as your relevant personal information rights under the laws of the People's Republic of China and other applicable laws, you can contact us through customer service or directly file a complaint with our dedicated personal information protection department. We will respond within 15 days.

To ensure your account security and personal information security, when you submit the above requests to us, we may first verify your identity (such as adding account verification, requiring you to provide a written request, or other reasonable methods) before processing your request.

In principle, we do not charge fees for your reasonable requests. However, for requests that are repeatedly made and exceed reasonable limits, we will charge a certain fee as appropriate. We may reject requests for information not directly related to your identity, requests repeated without reasonable justification, or requests that require excessive technical means (such as needing to develop a new system or fundamentally changing current practices), bring risks to the legitimate rights and interests of others, or are impractical.

V. Retention Period of Information and Data

(I) We will only retain your personal information for the period necessary to achieve the purposes described in this Policy, unless there are mandatory retention requirements by law, for example, the "E-Commerce Law of the People's Republic of China" requires that information on commodities and services, as well as transaction information, be kept for no less than three years from the date of completion of the transaction.

Our criteria for determining the retention period of personal information mainly include the following:

Fulfilling the transaction purposes related to you, and maintaining corresponding transaction and business records to respond to your potential inquiries or complaints;
Ensuring the security and quality of the services we provide to you;
Whether you agree to a longer retention period;
Whether there are other special agreements or provisions of laws and regulations regarding the retention period.

After the retention period expires, we will delete or anonymize your personal information in accordance with the requirements of applicable laws. We have adopted industry-standard, reasonable, and feasible security protection measures to protect your information and prevent personal information from unauthorized access, public disclosure, use, modification, damage, or loss.

(II) Retention and Processing of Project Data

The following specific rules apply to the data of each project created under your account. If you hold a super administrator account, you can perform independent data management and retention period settings for each project.

1. Retention Period of Paid Project Data (User-Optional Function)

To facilitate your management of data retention periods, we provide an independent data retention policy setting function for each project. If you hold a super administrator account, you can choose one of the following retention methods for a single project through the client path "Settings - Project Management":

"Yes, automatically cancel the project and delete data after 360 days"
"No, retain data long-term (until you actively delete it)"

You acknowledge and agree that the system preset rules are as follows:

(1) For projects established before the revision of this Policy takes effect, their data retention rules will remain unchanged, and the system will apply the "long-term data retention" rule by default until you actively adjust the retention period (see below) or actively cancel the relevant project data.

(2) For projects established after the revision of this Policy takes effect, the system will apply the "automatically cancel the project and delete data after 360 days" rule by default. That is, 360 days after the project expires, the system will automatically cancel the project and delete the data related to the project. When you create a new project, we will explain this default retention rule and the modification path to you in the "Help Center" within the product. You can change it to "long-term data retention" in the project settings at any time.

(3) Your awareness of the default rules and your subsequent failure to modify the settings will be deemed as your confirmation of the data retention period arrangement for the project.

(4) You may change the above settings at any time during the existence of the project. The new retention policy will apply to the subsequent data retention period of the project after the change.

2. Data Processing After Expiration of Paid Projects

(1) When the service period of a paid project (such as PRO / MAX / Customized Version) expires and you do not renew, and the data retention period for the project is "automatically cancel the project and delete data after 360 days", the project will enter a 360-day data retention period. During this period:

① You can still log in to your account to access and export the project data;

② Advanced or value-added functions related to the paid package will be suspended.

(2) Within the aforementioned 360-day retention period, you can continue to manage the project data by renewing, exporting data, or adjusting project retention settings.

(3) If, after the 360-day retention period expires, you have not performed any operations on the project (including but not limited to renewal, data export, turning off automatic cancellation, or changing to long-term retention), the system will automatically cancel the project and delete the relevant data.

(4) 7 days, 5 days, and 1 day before the expiration of the 360-day retention period (all including the expiration day), the platform will send notifications to you via internal messages and the email address you reserved. If you fail to actually receive the notification due to changes in your contact information, email blocking, or other non-platform reasons, it shall not affect the execution of the aforementioned data retention period rules.

Retention Period of Free Project Data

The retention period of free project data does not execute the system default rule of "automatically cancel the project and delete data after 360 days", and will be stored in accordance with Article V, Paragraph (I).

4. Project Cancellation Operations

(1) Automatic Cancellation: As described in the above rules, after a paid project meets the conditions (expiration without renewal and the retention policy is "automatic cancellation"), it will be automatically canceled by the system after the retention period expires.

(2) Manual Application for Immediate Cancellation: The super administrator can also click "Cancel Project" on any project (whether paid or not) at any time in the "Project Management" settings to achieve immediate cancellation of the project and deletion or anonymization of all data.

(3) Relationship Between Account Cancellation and Project Cancellation: Account cancellation carried out in accordance with Article IV, Paragraph (IV) of this Policy will trigger the cancellation of all projects under its name and the deletion of data.

Consequences of Project Cancellation: You understand and agree that regardless of which of the above methods (automatic cancellation or manual immediate cancellation) triggers project cancellation, this operation will result in the permanent deletion or anonymization of all data related to that specific project. Such deletion is irreversible. Once executed, all content, information, data, and records under the project will be deleted or anonymized, and you will no longer be able to retrieve, access, obtain, continue to use, or recover them, nor do you have the right to request us to recover them, except as otherwise provided by laws, regulations, and relevant national standards. Before executing the cancellation operation, please be sure to confirm that you have backed up or exported all data that needs to be retained.

5. Description of Rule Association and Operation Paths

Paragraph 2 of this Article contains specific rules for project data retention and management, which is a detailed explanation of the general principles of personal information storage in this Policy.

Account Cancellation: If you wish to cancel your entire account, you should apply by contacting official customer service, etc., in accordance with the provisions of the "Account Cancellation" clause in Article IV, Paragraph (IV) of this Policy. After the account is canceled, the platform will delete or anonymize account-related data in accordance with the law.

VI. Updates to the Policy

To bring you a better product and service experience, we continuously strive to improve our products, services, and technologies. When new services and business processes change, we may update our privacy policy to inform you of specific changes. However, we will not restrict your rights under this Policy without your explicit consent.

For major changes, we will also provide more prominent notifications (including notifications by posting on the SaleSmartly website or providing you with pop-up prompts).

VII. Protection of Minors

SaleSmartly's services are primarily oriented toward adults. If you are a minor under applicable laws, please be sure to read carefully the privacy policy of the developer's or advertiser's application and this Privacy Policy together under the supervision and guidance of your parents or other guardians before using SaleSmartly products and services, and use the application or provide personal information only after obtaining the consent of your guardian.

We protect the personal information of minors in accordance with the provisions of applicable laws and regulations. Unless otherwise provided by law, we will only collect, use, store, share, transfer, or publicly disclose the personal information of minors when permitted by law, with the explicit consent of parents or other guardians, or when necessary to protect minors. If we find that we have collected personal information of a minor without prior verifiable parental consent, we will take steps to delete the relevant information as soon as possible.

If you are a parent or other guardian of a minor, and you have questions regarding the personal information of the minor under your guardianship, please contact us through the contact information disclosed in this Privacy Policy.

VIII. Contact Us

If you have any questions, opinions, or suggestions regarding the content of this Policy, you can contact us through SaleSmartly online customer service; please note that we may not reply to questions unrelated to this Policy or your personal information rights.