![Picture of the author](/assets/images/integrations/img-integration-instagram-logo.jpg)
Category
Social Media
View posts, respond to private messages, comments, and respond directly from within SaleSmartly to communicate well with your prospects and existing customers.
![Picture of the author](/assets/images/integrations/img-integration-instagram-01.jpg)
No code generation automation process required
Customize and quickly build personalized conversations in a flowchart-based interface; If an IG user sends you a message with a specific, pre-determined keyword or phrase, it triggers the automation of the message, the entire conversation, and the business. Respond immediately to everyone who mentions your account in the story: Just send a thank you message to start the entire automated conversation.
![Picture of the author](/assets/images/integrations/img-integration-instagram-02.jpg)
Capture customer information
Get a customer's email or phone number during a chat and save it in SaleSmartly's CRM system. You can also view and manage customer information in the CRM system.
![Picture of the author](/assets/images/integrations/img-integration-instagram-03.jpg)
Live chat
Set up an unlimited number of team members to collaborate and chat one-on-one with Instagram users in real time.