SaaS Customer Support
Deliver fast, accurate, and personalized service at every stage
From pre-sales inquiries, to sales and post-purchase support, provide quick, professional, and tailored assistance that meets customer needs and drives loyalty.
10,000+ Enterprise Customers
Using SaleSmartly every day and loving it!
80%
Labor costs reduced
95%
Customer satisfaction increased
50%
Conversion rate increased
Enhancing Support for Faster and Better Assistance
Close more deals with speed
Respond to website visitors in seconds to turn prospects into paying customers. See browsing history and past interactions to personalize replies.
All-in-one platform for sales, service & marketing
Manage emails, social media, and chat in a single workspace. Automatically assign conversations to the right team member based on expertise. Review full chat histories to maintain service standards.
Boost team productivity
Equip agents with customer data before conversations start. Categorize leads by behavior and link chats to browsing activity, allowing agents to quickly understand needs and respond more effectively.
Stay connected anytime, anywhere
Handle customer chats on iOS, Android, or WeChat Mini Programs with SaleSmartly. Get real-time alerts and reply on the go.
Seize Every Sales Opportunity with SaleSmartly
1-on-1 Demo Guidance
Our technical experts provide 1-on-1 product demonstrations to guide you and your team to quickly master and use SaleSmartly.
7-Day / 14-Hour Technical Support
Providing technical support 14 hours a day, 7 days a week, ensuring timely and effective resolution of any technical issues you may encounter at any time.
Online Help Center
Comprehensive documentation is provided in the Help Center to help you quickly understand and master SaleSmartly, and rapidly resolve operational issues.
- SaleSmartly is the best chat tool we have ever used! It's easy to use, integrating the code into the site is very easy, and most importantly the automation templates are a great fit for our business and have increased sales by 40%!
Emily SmithCustomer Relationship Manager - SaleSmartly notifies me in real time when a customer has a new message, and also supports real-time translation so that we can communicate in real time and without barriers, no matter what language the customer message is, to avoid losing customers.
Sarah JohnsonProduct Manager - For fast-growing organizations, SaleSmartly grows with you. The price is very affordable compared to other similar software, and you can start the plan for free and subsequently change it according to your team's needs. In the end, I hope it's the best choice for you!
David WilliamsE-commerce Customer Service - SaleSmartly has saved us thousands of hours of work. We’re able to spin up projects faster.
Amy TurnerChief Customer Officer
