SaaS Software Support
All-round Efficient and High-Quality Customer Service
Provide fast, accurate, professional, and personalized services at every stage of pre-sales, in-sales, and after-sales to meet various customer needs and expectations, enhancing customer satisfaction and loyalty.
10,000+ Enterprise Customers
Using SaleSmartly every day and loving it!
80%
Labor costs reduced
95%
Customer satisfaction increased
50%
Conversion rate increased
Elevate Support for Faster, Better Assistance
Win More Sales Through Faster Communication
Website visitors expect timely responses to their questions. The live chat widget allows you to quickly respond to visitor messages, enhance interaction with them, and convert interested prospects into loyal customers, thereby significantly increasing sales opportunities.
Social Selling, Customer Service, and Marketing All in One Interface
With just a single interface, one team can manage customer conversations, and management can review full conversation records to ensure chat session quality. Utilize smart conversation assignment technology to efficiently delegate conversations to the right staff.
Boost Team Productivity
Live chat not only simplifies team members' workloads by providing context before a session begins, but also allows you to categorize customers using tags and link conversations to relevant browsing paths, helping you quickly understand customer needs and improve work efficiency.
Mobile Office, Chat with Customers Anytime, Anywhere
No matter where you are, you can use the SaleSmartly mobile app and mini-program to chat and communicate with customers. Through this app, you can view all conversations to ensure timely replies to your customers.
Seize Every Sales Opportunity with SaleSmartly
1-on-1 Demo Guidance
Our technical experts provide 1-on-1 product demonstrations to guide you and your team to quickly master and use SaleSmartly.
7-Day / 14-Hour Technical Support
Providing technical support 14 hours a day, 7 days a week, ensuring timely and effective resolution of any technical issues you may encounter at any time.
Online Help Center
Comprehensive documentation is provided in the Help Center to help you quickly understand and master SaleSmartly, and rapidly resolve operational issues.
- SaleSmartly is the best chat tool we have ever used! It's easy to use, integrating the code into the site is very easy, and most importantly the automation templates are a great fit for our business and have increased sales by 40%!
Emily SmithCustomer Relationship Manager - SaleSmartly notifies me in real time when a customer has a new message, and also supports real-time translation so that we can communicate in real time and without barriers, no matter what language the customer message is, to avoid losing customers.
Sarah JohnsonProduct Manager - For fast-growing organizations, SaleSmartly grows with you. The price is very affordable compared to other similar software, and you can start the plan for free and subsequently change it according to your team's needs. In the end, I hope it's the best choice for you!
David WilliamsE-commerce Customer Service - SaleSmartly has saved us thousands of hours of work. We’re able to spin up projects faster.
Amy TurnerChief Customer Officer
