Digitally Connect Customer and Transport Processes

Friction in freight communication: Inquiries, quotes, and shipment updates are fragmented. With unified inbox, auto-quoting, and real-time tracking, logistics teams respond faster and improve satisfaction.

Logistics industry faces growth challenges

Siloed Information

Customer data and order information are distributed across different systems and personal accounts, making it difficult to view them unified and leading to missed details.

Delayed Follow-ups

Handling work orders depends on manual transfer and individual habits, resulting in response delays and impacting customer experience.

Complex Cross-Border Compliance

Customs duties and clearance rules frequently change globally; relying on manual memory can lead to errors, delays, or fines.

End-to-end solutions to resolve core challenges

01
Customer Inquiry Reception
- ①Multi-Platform Aggregation: Receive and manage inquiries from multiple platforms in one place.
- ②Auto Tagging: Automatically identify freight types such as express, special line, or sea freight.
- ③AI Assistance: Use AI bots to answer repetitive questions, improving human agent efficiency.
02
Order and Quote Processing
- ①Document Management: Support uploading various formats of freight documents, invoices, etc.
- ②Keyword Triggers: Automatically send quote templates based on specific keywords.
- ③Standardized Quotation: Use an internal knowledge base to ensure consistent and professional quotations.
03
Real-time Tracking
- ① Automated Updates: Trigger real-time responses when customers query transport progress via keywords.
- ② AI identifies customer intent and determines whether there are other potential needs.