Digitally Link the Entire Travel Journey

Disconnected traveler journeys: Inquiries, preferences, and follow-ups are hard to manage. With centralized chats, smart tagging, and automated reminders, travel teams boost efficiency and repeat bookings.

Travel industry faces growth challenges

Scattered Inquiries

Consultations from official websites, social media, and offline stores cannot be handled centrally, causing missed or repeated responses.

Fragmented Requirements

Customer data like number of travelers, budget, and route preferences depend on manual records, often leading to missed details and inaccurate recommendations.

Post-Trip Maintenance Gap

Lack of continuous interaction after the trip ends leads to low referral and repurchase rates.

End-to-end solutions to resolve core challenges

01
Journey Consultation
- ①Smart Routing: Use QR code diversion to balance team load and adjust schedules intelligently.
- ②Unified Response: Aggregate multi-channel messages in one backend for efficient handling and no missed calls.
- ③Information Registration: Rapidly capture basic travel needs with automated welcomes and forms.
- ④Preferences Tagging: Automatically tag route preferences, budget, and group size for future recommendations.
02
Booking Management
- ①1v1 Design: Design customized travel routes for individuals.
- ②Success Notifications: Automatically send booking confirmation with destination, time, and contact info.
- ③Departure Alerts: Send reminders about transport and meeting points before departure for a worry-free start.
03
Post-Trip Service
- ①Aftercare Notifications: Send post-trip tips like reimbursement guides and health advice.
- ②Satisfaction Surveys: Collect feedback and suggestions through automated surveys.
04
Customer Maintenance
- ①Personalized Marketing: Push relevant festival travel plans based on tags like 'family' or 'luxury solo'.
- ②Proactive Re-engagement: Periodically follow up with high-potential customers for new itinerary intentions.
- ③Reactivation Mechanism: Tag inactive customers and use coupon-driven activation for repurchases/referrals.