Effective Date: March 09, 2021
Update date: November 01, 2021
It is important that you read and understand this policy carefully before you begin using our products and services, with particular emphasis on our bold/bold underlined terms.
This Policy applies to all products and services provided to you by SaleSmartly service providers in the form of websites, software clients, cell phones, and new forms that emerge as technology develops.
Except for the information collection and use activities described in this Policy, this Policy does not apply to other services provided to you by SaleSmartly's partners or other third parties, which are subject to the personal information collection and use rules that they have separately stated to you.
2.Information collection and use
The personal information we need/may need to collect and use about you in connection with your use of our products/services includes either.
1.In order to achieve the basic function of providing our products and/or services to you, you must authorize us to collect and use the necessary information. 1.If you refuse to provide the corresponding information, you will not be able to use our products and/or services properly.
2. In order to achieve the additional functions of our products and/or services provided to you, you may choose to individually agree or not to agree to the information we collect and use. If you refuse to provide it, you will not be able to use the additional features properly or to achieve the functional effect we intend to achieve, and will not affect your use of our basic features.
We would like to remind you that we are committed to creating a variety of products and services to meet your needs. Due to the variety of product modules and services we provide to you, and the difference in the scope of specific products/services that different users choose to use, the basic/additional features and the corresponding type and scope of personal information collected and used may vary.
We will provide you with various specific functional scenarios including but not limited to,
1. Basic, Professional and Business Edition feature module services for SaleSmartly products.
We provide you with services based on the package or feature module you create a SaleSmartly account and subscribe to with SaleSmartly. In order to create a SaleSmartly account you will need to provide us with at least your cell phone number or email address. If you refuse to provide such information, you will not be able to register for a SaleSmartly account.
When you use SaleSmartly products and services, SaleSmartly automatically receives and records information on your browser and computer, including, but not limited to, your IP address, browser type, language used, date and time of access, hardware and software characteristics, and the pages you visit. Your service logs and operational logs.
To ensure that we are providing the Services to you personally, we may verify your identity based on the information you provide above. If there are scenarios where we are required by law to determine your necessary identity (including protecting the rights and interests of minors, combating telecommunication network fraud, withholding taxes for you, and identifying relevant subjects in administrative law enforcement or judicial proceedings), you may authorize the face recognition verification channel provided by us to verify the information for the above purposes.
2. Additional Services
You can choose to further improve the account information of this product, you can provide us with your nickname, cell phone number, etc. to obtain additional services that better meet your needs. You can also choose not to provide, but you will not be able to access the relevant services, but it does not affect the normal use of other features and services.
SaleSmartly may from time to time launch operational activities for newly launched services and features. If you participate in the relevant operational activities, we will collect information including but not limited to your identity and contact information through the operational activities interface in order to get in touch with you, verify your eligibility for rewards, and issue operational rewards to you. If you do not participate in the relevant operational activities, you do not need to provide the aforementioned information, if you participate in the operational activities but refuse to provide, you will not be able to obtain the relevant rewards.
SaleSmartly collects store information (only from independent sites that support this feature) for the user's own marketing scenarios if the user actively authorizes it. If you do not authorize, you may not be able to use the marketing-related features.
3. Help you to complete payment
In order to pay for your order, you may need to provide an Alipay account, a WeChat account or choose another payment method to pay. For example, if you choose Alipay for payment, we will share your SaleSmartly account number, corresponding Alipay account member name, order payment related information, order security related device information and other necessary information required by anti-money laundering laws with Alipay through the Alipay tool development kit (SDK) embedded in the application.
If you choose WeChat for payment, we will share your SaleSmartly account number, corresponding WeChat account member name, order payment related information, order security related equipment information and other necessary information required by anti-money laundering laws with WeChat through the WeChat tool development kit (SDK) embedded in the application.
If you choose another financial institution to provide payment services for you, we will also share the necessary information about your card payment, including your bank card number and expiration date, with the corresponding financial institution of your choice.
In order to keep us informed of and confirm the progress and status of your payment and to provide you with after-sales and dispute resolution services, you agree that we may collect information related to the progress of your payment from the person you have chosen to transact with, Alipay or other financial institutions of your choice.
4. Customer Service and Dispute Handling
When you contact us or submit an application for in-sale, after-sale or dispute handling, we need you to provide the necessary personal information to verify your membership in order to protect the security of your account and system.
For the purpose of contacting you, helping you solve your problem as soon as possible or recording the solution and result of the relevant problem, we may keep your communication, correspondence/call records and related contents (including account information, address, email address, other information provided by you to prove the relevant facts, or contact information left by you) with us. We may use your account information and order information if you make inquiries, complaints or suggestions regarding a specific order.
We may also use other information about you that is reasonably necessary to provide and improve the quality of our services, including information you provide when you contact Customer Service and information you send to us in response to a survey.
3. Information provided to the public
We will not share your personal information with companies, organizations and individuals other than SaleSmartly service providers, except for the following cases.
1. Sharing necessary to fulfill legal obligations: We may share your personal information as required by laws and regulations, as necessary for litigation or dispute resolution, or as requested by administrative or judicial authorities in accordance with the law, and as necessary to fulfill other legal obligations.
2. Sharing with your consent: We will share your personal information with other parties after obtaining your explicit consent.
3. Sharing when necessary for the conclusion and performance of a contract to which you are a party: When you purchase goods or services through SaleSmartly, we will share the necessary information related to the transaction from your order information to the provider of the relevant goods or services according to your choice, in order to fulfill your transaction, delivery and after-sales service needs.
4. Sharing with Affiliates: In order to facilitate our joint efforts with our affiliates to provide some of our services to you, to provide you with products and services based on your SaleSmartly platform account, to recommend information that may be of interest to you, to identify member account anomalies, and to protect the personal and property safety of SaleSmartly affiliates or other users or the public from infringement, your personal information may be shared with our affiliates and/or their designated service providers. We will only share personal information that is necessary and subject to the purposes stated in this policy, and will seek your authorized consent again if we share your sensitive personal information or if our affiliates change the purposes for which the personal information is used and processed.
Please note that the information you voluntarily share or even publicly share when using our services may involve personal information or even sensitive personal information about you or others. Please consider and make your decision more carefully.
(ii) Entrusted Processing
We may delegate the processing of your personal information to authorized partners in order to authorize the partners to provide certain services or perform functions for you on our behalf. We will only entrust the processing of your information to authorized partners for the lawful, legitimate, necessary, specific, and explicit purposes stated in this policy, and authorized partners will only have access to the information they need to perform their duties, and we will require them by agreement not to use this information for any other purposes beyond the scope of the delegation. If an Authorized Partner uses your information for a purpose that we have not delegated, it will obtain your consent separately.
Currently, we entrust the following types of authorized partners.
1.Authorized partners in the category of advertising and analytical services. We will entrust these partners with information related to advertising placement, reach, and effectiveness, subject to the use of security technologies common to the industry. We do not entrust your personally identifiable information to our partners.
2.Vendors, Service Providers and Other Partners. We entrust the processing of information to vendors, service providers and other partners who support our business with technical infrastructure services commissioned by us, analyze how our services are used, provide customer service, facilitate payments, or conduct academic research and surveys.
If we need to transfer personal information as a result of a merger, separation, dissolution, or declaration of bankruptcy, we will inform you of the name or names and contact information of the recipient. The recipient will continue to fulfill this policy and other legal obligations. If the recipient changes the original purpose or method of processing, we will obtain your consent again.
(iv) Public Disclosure
We will only disclose your personal information publicly if.
1.we may disclose your personal information publicly based on your active choice and other separate consent.
2.If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the SaleSmartly Platform, or to protect the personal and property safety of users of the SaleSmartly Platform or the public from infringement, we may disclose personal information about you, including the relevant violations and the measures that the SaleSmartly Platform has taken against you.
4. Your rights
You can access and manage your information in the following ways, and we will respond to your request in the case of compliance with legal and regulatory requirements.
(a) access, correction and supplement
You have the right to access, correct and supplement your information through the official website customer service or through the support@SaleSmartly.com request.
You may delete some of your information by following the path set out in "(a) Accessing, correcting and supplementing your information", or you may delete all of your information by requesting to cancel your account.
In the following cases, you can request us to delete your personal information by contacting [Customer Service].
1、If our handling of personal information violates laws and
2、If we collect and use your personal information without your explicit consent.
3、If our handling of personal information is in serious violation of the agreement with you.
4、If our processing purposes have been achieved, cannot be achieved or are no longer necessary to achieve the processing purposes.
5、If we stop providing products or services, or if the retention period has expired.
If we decide to respond to your request for deletion, we will also notify the subjects from whom we have obtained your personal information, if possible, and ask them to delete it promptly (unless otherwise required by law or regulation, or if these subjects have independently obtained your authorization).
Once you or we have assisted you in deleting the relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable legal and security technical restrictions, and we will securely store your personal information and restrict any further processing of it until the backup can be erased or anonymized.
(c) Changing the scope of authorization
You can change or withdraw the scope of your authorization to collect and process your personal information in the following ways: You can manage the authorization of the binding relationship through "My-Account and Security".
For authorizations that you cannot directly set through the above methods, you can modify them through customer service contact. However, please note that we may not be able to respond to your request to change the scope of your authorization for certain types of personal information, such as information necessary to perform the basic functions of SaleSmartly or information necessary for us to fulfill our obligations under laws and regulations. When you withdraw your authorization, we will no longer process the corresponding personal information. However, your decision to withdraw your authorization will not affect the processing of personal information that we have previously carried out based on your authorization.
(d) Cancellation of Account
If you determine that you will no longer use our products or services and you wish to cancel your account, You can make your account cancellation request through the official website customer service or contact us through the support@SaleSmartly.com. Upon your request to cancel, we will cease providing you with the product or service and will delete or anonymize your personal information as required by usage laws.
(e) Binding Information System Automated Decision Making
In some business functions, we may make decisions based solely on automated, non-human decision-making mechanisms, including algorithms. If these decisions affect your legal rights, you may contact us through Customer Service.
(f) Responding to your requests as described above
For the above requests made to us by you or possibly your guardians, close relatives and other entitled subjects, as well as your relevant personal information rights under the laws of the People's Republic of China and other applicable laws, you may contact us through customer service or initiate a complaint directly to our dedicated personal information protection department. We will respond within 15 days.
In order to protect the security of your account and the security of your personal information, when you make a request to us as described above, we may first verify your identity (such as adding account verification, requiring you to provide a written request or other reasonable means) and then process your request.
In principle, we do not charge a fee for your reasonable requests, but we will charge a fee for repeated requests that exceed reasonable limits, at our discretion. We may deny requests for information that is not directly related to your identity, repeated requests without reasonable justification, or requests that require excessive technical means (such as requiring the development of new systems or fundamental changes to current practices), pose a risk to the legal rights of others, or are impractical.
5.Storage of Information
We will only retain your personal information for as long as necessary to achieve the purposes described in this policy, unless there are mandatory retention requirements by law, such as the E-Commerce Law of the People's Republic of China, which requires that information on goods and services and transaction information be kept for a period of not less than three years from the date of completion of the transaction.
We judge the period of storage of personal information mainly based on the following criteria.
1.Completing the purpose of the transaction related to you, maintaining
the corresponding transaction and business records to respond to your
possible inquiries or complaints.
2.to ensure the safety and quality of the services we provide to you.
3.whether you agree to a longer retention period 4.whether there are any other special agreements or legal or regulatory requirements regarding the retention period.
After the retention period is exceeded, we will delete or anonymize your personal information as required by applicable law.
We have taken reasonable and practicable security measures, consistent with industry standards, to protect your information from unauthorized access, public disclosure, use, modification, damage or loss of personal information.
6. Updates to the Policy
We will also provide more prominent notice of material changes (including notice through public postings on the SaleSmartly website or by providing you with a pop-up notice).
7. Protection of Minors
We protect the personal information of minors in accordance with the provisions of applicable relevant laws and regulations, and unless otherwise required by law, we will only collect, use, store, share, transfer or publicly disclose personal information of minors when we receive legal permission, the express consent of a parent or other guardian, or when necessary to protect the minor. If we discover that we have collected personal information from a minor without prior verifiable parental consent, we will take steps to delete the information as soon as possible.
If you have any questions, comments or suggestions about the contents of this Policy, you may contact us through SaleSmartly online customer service; please note that we may not respond to questions that are not related to this Policy or your rights with respect to personal information.